Complaint Handling Procedures. We process many customer account transactions each day and we try very hard to ensure that your business is handled in an efficient and courteous manner. We have set up procedures for customers that wish to bring a concern to our attention and encourage you to follow the complaint procedures outlined here. If you should have any complaint, please contact our Merchant Services Centre at ▇▇▇-▇▇▇-▇▇▇▇ or you may also write to our Manager of Customer Service at: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8. Attention: Manager Customer Service If your concern is not resolved to your satisfaction, you should write to our Manager of Customer Care Support at the address that follows. Please see the “Timelines” section below. Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8 Attention: Manager Customer Care Support If the issue remains unresolved, you may contact the internal Amex Bank of Canada Ombudsman. Please see the “Timelines” section below. Toll-free Telephone: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7670 TTY: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7701 Website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇ By writing: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8 Attention: Amex Bank of Canada Ombudsman ▇▇▇▇▇▇ K (8/10) Canada If the Internal Amex Bank of Canada Ombudsman’s Office cannot resolve the issue, you may contact the Ombudsman for Banking Services and Investments (OBSI) as outlined below. Please note that you may contact OBSI earlier than Step Four as set out in the “Timelines”” section below. The Ombudsman for Banking Services and Investments can be reached at: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇, ▇.▇. ▇▇▇ ▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ Toll-free Telephone: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 416.225.4722 Email: ▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇ Website: ▇▇▇.▇▇▇▇.▇▇ We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined above, we may forward your concern to the appropriate complaint handling level for investigation and response. Once your complaint reaches Step Three, we will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days. In the event that we are unable to respond within that time period, a notice will be provided to you estimating the completion date of the investigation. We encourage you to use our internal complaints handling process first. However, 90 days after reaching Step Three, you have the right to contact the OBSI. OBSI may contact the Amex Bank of Canada’s Ombudsman’s Office to facilitate the earliest possible resolution of your complaint.
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Complaint Handling Procedures. We process many customer account transactions each day and we try very hard to ensure that your business is handled in an efficient and courteous manner. We have set up procedures for customers that wish to bring a concern to our attention and encourage you to follow the complaint procedures outlined herebelow. We strive to be the world's most respected service brand and try very hard to ensure that your business is handled in an efficient and courteous manner. If, however, we have not met your expectations and you have a complaint that you wish to bring to our attention, we encourage you to follow the procedures outlined here to help us address your concern. If you should have any a complaint, please contact our Amex Bank of Canada Merchant Services Centre Staff at ▇.▇▇▇-.▇▇▇-.▇▇▇▇. • ▇.▇▇▇.▇▇▇.▇▇▇▇ or you may also write to our Manager of Customer Service at: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8. Attention: Manager Customer Service (TTY) If your concern is not resolved to your satisfaction, satisfaction by our Merchant Services Staff you should write to our Manager of Customer Care Support at the address that follows. Please see the “Timelines” section belowTimelines section. Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ MarkhamP.O. Box 3204, Ontario L3R 4H8 Attention: Manager Customer Care Support If the issue remains unresolved, you may contact the internal Amex Bank of Canada Ombudsman. Please see the Station “TimelinesF” section below. Toll-free Telephone: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7670 TTY: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7701 Website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇ By writing: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8 Attention: Amex Bank of Canada Ombudsman ▇▇▇▇▇▇ K (8/10) Canada If the Internal Amex Bank of Canada Ombudsman’s Office cannot resolve the issue, you may contact the Ombudsman for Banking Services and Investments (OBSI) as outlined below. Please note that you may contact OBSI earlier than Step Four as set out in the “Timelines”” section below. The Ombudsman for Banking Services and Investments can be reached at: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇, ▇.▇. ▇▇▇ ▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ TollIf the issue remains unresolved, you may contact the internal Amex Bank of Canada Ombudsman at the contact information below. Please see the Timelines section. Amex Bank of Canada P.O. Box 3204, Station “F” ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ • 1.888.301.5312 (toll-free Telephone: free) • 437.836.7400 (outside Canada/U.S., please call collect) • ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: (TTY) • ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 416.225.4722 Email: ▇▇▇▇▇▇▇▇▇@▇▇▇(fax) • ▇.▇▇ Website: ▇▇▇.▇▇▇▇.▇▇▇▇ (fax outside Canada/U.S.) We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined aboveoutlined, we may forward your concern to the appropriate complaint handling level for investigation and response. Once your complaint reaches Step Three, Two we will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days. In the event that we are unable to respond within that time period, a notice will be provided to you estimating the completion date of the investigation. We encourage you to use our internal complaints complaint handling process first. However, 90 days after reaching Step ThreeTwo, you have the right to contact the Ombudsman for Banking Services and Investments (OBSI). OBSI may contact the Amex Bank of Canada’s Canada Ombudsman’s 's Office to facilitate the earliest possible resolution of your complaint. At any time during the complaint handling process, you can obtain an up-to-date status of your complaint, including which step in the process your complaint is in and what the next step is by calling our Amex Bank of Canada Merchant Services Staff at ▇.▇▇▇.▇▇▇.▇▇▇▇ or if applicable by contacting your Client Manager.
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Complaint Handling Procedures. We process many customer account transactions each day and we try very hard to ensure that your business is handled in an efficient and courteous manner. We have set up procedures for customers that wish to bring a concern to our attention and encourage you to follow the complaint procedures outlined herebelow. We strive to provide the world’s best customer experience every day and try very hard to ensure that your business is handled in an efficient and courteous manner. If, however, we have not met your expectations and you have a complaint that you wish to bring to our attention, we encourage you to follow the procedures outlined here to help us address your concern. If you should have any a complaint, please contact our Amex Bank of Canada Merchant Services Centre Staff at ▇.▇▇▇-.▇▇▇-.▇▇▇▇. • ▇.▇▇▇.▇▇▇.▇▇▇▇ or you may also write to our Manager of Customer Service at: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8. Attention: Manager Customer Service (TTY) If your concern is not resolved to your satisfaction, satisfaction by our Merchant Services Staff you should write to our Manager of Customer Care Support at the address that follows. Please see the “Timelines” section belowTimelines section. Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ MarkhamP.O. Box 3204, Ontario L3R 4H8 Attention: Manager Customer Care Support If the issue remains unresolved, you may contact the internal Amex Bank of Canada Ombudsman. Please see the Station “TimelinesF” section below. Toll-free Telephone: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7670 TTY: ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 905.940.7701 Website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇ By writing: Amex Bank of Canada ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ Markham, Ontario L3R 4H8 Attention: Amex Bank of Canada Ombudsman ▇▇▇▇▇▇ K (8/10) Canada If the Internal Amex Bank of Canada Ombudsman’s Office cannot resolve the issue, you may contact the Ombudsman for Banking Services and Investments (OBSI) as outlined below. Please note that you may contact OBSI earlier than Step Four as set out in the “Timelines”” section below. The Ombudsman for Banking Services and Investments can be reached at: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇, ▇.▇. ▇▇▇ ▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ TollIf the issue remains unresolved, you may contact the internal Amex Bank of Canada Chief Complaints Officer at the contact information below. Please see the Timelines section. Amex Bank of Canada P.O. Box 3204, Station “F” ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇ • 1.888.301.5312 (toll-free Telephone: free) • 437.836.7400 (outside Canada/U.S., please call collect) • ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: ▇▇▇.▇▇▇.▇▇▇▇ Toll-free Fax: (TTY) • ▇.▇▇▇.▇▇▇.▇▇▇▇ Local: 416.225.4722 Email: ▇▇▇▇▇▇▇▇▇@▇▇▇(fax) • ▇.▇▇ Website: ▇▇▇.▇▇▇▇.▇▇▇▇ (fax outside Canada/U.S.) We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined aboveoutlined, we may forward your concern to the appropriate complaint handling level for investigation and response. Once your complaint reaches Step Three, Two we will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days. In the event that we are unable to respond within that time period, a notice will be provided to you estimating the completion date of the investigation. We encourage you to use our internal complaints complaint handling process first. However, 90 days after reaching Step ThreeTwo, you have the right to contact the Ombudsman for Banking Services and Investments (OBSI). OBSI may contact the Amex Bank of Canada’s Ombudsman’s Canada Office of the Chief of Complaints to facilitate the earliest possible resolution of your complaint.
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