Complaint Handling Procedures. At Credential Securities, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and IIROC approved brochures describing other options for you to pursue your complaint. The IIROC brochures β
Appears in 2 contracts
Sources: Account Agreement, Account Agreement