Common use of Complaint Resolution Clause in Contracts

Complaint Resolution. If Participant or a Related Person receives notice of a complaint from a Customer regarding Programs, Services or any third party, including any government, regulatory, consumer protection or consumer advocacy agency (collectively a “Complaining Party”), it will promptly forward such complaint and any written documentation related to such complaint to Provider for review, investigation and resolution. Unless otherwise instructed or permitted by Provider, Participant shall not respond to any Complaining Party on behalf of Provider or Bank. Participant shall use reasonable efforts to cooperate with Provider or Bank in the reasonable resolution of any such complaint.

Complaint Resolution. If Participant or a Related Person receives notice of a complaint from a Customer regarding Programsthe Program’s services, Services or from any third party, including any government, regulatory, consumer protection or consumer advocacy agency (collectively a “Complaining Party”), it will promptly forward such complaint and any written documentation related to such complaint to Provider for review, investigation and resolution. Unless otherwise instructed or permitted by Provider, Participant shall not respond to any Complaining Party on behalf of Provider or Bank. Participant shall use reasonable efforts to cooperate with Provider or and/or Bank in the reasonable resolution of any such complaint.