Error Resolution Clause Samples

Error Resolution. If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact Us as soon as possible using the information in the Contact section of this Agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying Us You must: a. Include the account holder name and account number; b. Describe the transaction in question and explain as clearly as possible the discrepancy; and c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the discrepancy so that the account holder will have use of the value during the time it takes Us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: SJU Hawk Card Service Center PO Box 1305 Doylestown, PA 18901-0117 Or emailed to:

Error Resolution. What is an Error

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible at ▇▇▇-▇▇▇-▇▇▇▇. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. We will require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: 1. Refund To You: a. You may request a refund of your Gateway Campus Cash account balance when you graduate, withdraw or leave Gateway Technical College. Proof of withdrawal or dismissal is required. b. Faculty and staff may request a refund when they terminated their employment with Gateway Technical College. c. Refunds are processed when: i. The accounts balance is $15.00 or more AND ii. A written refund request is submitted d. A $10.00 refund service fee will be deducted from the refund.

Error Resolution. If you think there has been an error or a problem with your money transfer, you must contact us within 180 days of the date we promised to you that funds would be made available to your Recipient. Please let us know at any time if you have any problems with the Service. We will not seek to hold you liable for any unauthorised use of your Profile by any person provided that we are satisfied that you have not acted fraudulently. Please notify us without undue delay of any unauthorised or incorrectly executed Transactions and/or any other loss, theft or misappropriation related to the use of our Services. You must contact us in any event no later than 13 months after the date your Transaction was executed. If you do not promptly notify us within this timeframe, we may not be able to assist you, nor issue of refund. You can contact us using the contact information in section 16.1 or via the email address [▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇](mailto:▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇). For more information about error resolution [click here](▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/se/en/home/errors).

Error Resolution. In case of errors or questions about your Electronic Transfers, telephone us, write us at or E-mail us at the number or location provided in Section 10.6 as soon as you can if you think that your statement is wrong or you need more information about a transaction listed on your statement or appearing on the account activity screen of your PC, we must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared or you received notification of the problem or error on your PC. You must: .1. Tell us your name and the Account number. .2. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. .3. Tell us the dollar amount of the suspected error.

Error Resolution. What is an Error What is not considered an Error In case of Errors or questions about your electronic transfers Processing Errors

Error Resolution. In Case of Errors or Questions About Your Prepaid Card Account Telephone us at ▇▇▇-▇▇▇-▇▇▇▇ or write us at PO Box 951004, South Jordan UT 84095-1004 as soon as you can, if you think an error has occurred in your prepaid card account. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or writing us at PO Box 951004, South Jordan UT 84095-1004. You will need to tell us:

Error Resolution. In case of errors or questions about your electronic transfers call us at ▇.▇▇▇.▇▇▇.▇▇▇▇, write us at Polish & Slavic FCU ▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ Attn: Back Office Operations or e‐mail us at ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ as soon as you can, if you think your statement contains an error or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.  Tell us your name and Account number (if any).  Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.  Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Account. For errors involving new accounts, point‐of‐sale, or foreign‐initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.