Common use of Error Resolution Clause in Contracts

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in question. c. Indicate the dollar amount of the transaction in question. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in question. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller 1. Refund To You: a. You may request a refund of your Campus Cash account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written email request. Refund requests must be submitted in writing to: The Academy of to the New Church/Bryn Athyn Sweet Briar College Finance Department to Approve Campus Card Service Center by emailing ▇▇▇▇▇▇▇ ▇. @▇▇▇▇▇▇ Assistant Controller 1▇▇▇▇▇▇▇▇▇.▇▇▇. Refund To You: a. You may request a refund of your Campus Cash SweetCash account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn Sweet Briar College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. Refund Methods:A $15.00 refund service fee will be deducted from the refund. i. Checks: Refund checks e. Refunds will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be requiredfile. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn ▇▇▇▇▇ College Finance Department to Approve Student Accounts ▇▇▇ ▇ ▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant ControllerHartsville, SC 29550 1. Refund To You: a. You may request a refund of your Campus ▇▇▇▇▇ College Cobra Cash account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn ▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus ▇▇▇▇▇ College Cobra Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong wrong, or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, an error is detected We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the accounterror. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be completed within 4-6 weeks processed at the end of a written requestthe Spring semester in which the request is submitted. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve CobyCard Campus Card Center ▇▇▇ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller– Suffolk Circle Cobleskill, NY 12043 1. Refund To You: a. You may request a refund of your Campus Cash CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegeSUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 10.00 or more AND ii. A written refund request is submitted c. No refunds will be issued for amounts less than $10 d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant ControllerFenway Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1. Refund To You: a. You may request a refund of your Campus Fenway Cash account balance when you graduate, withdraw or leave The Academy your member college of Colleges of the New Church/Bryn Athyn CollegeFenway. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. c. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve Roosevelt University Food Services ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller. Chicago, IL 60605 1. Refund To You: a. You may request a refund of your Campus Cash ▇▇▇▇▇▇▇▇▇ ▇▇▇▇ account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegeRoosevelt University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn Middlebury College Finance Department to Approve Dining Services ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant ControllerMiddlebury, VT, 05753 1. Refund To You: a. You may request a refund of your Campus Cash Middlebury College Dining Meal Plan account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn Middlebury College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash Middlebury College Dining Meal Plan the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn Middlebury College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller: 1. Refund To You: a. You may request a refund of your Campus Cash Senator Bucks account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn ▇▇▇▇▇ & ▇▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant ControllerCampus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1. Refund To You: a. You may request a refund of your Campus 1Card Cash account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegeFairleigh ▇▇▇▇▇▇▇▇▇ University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 10.01 or more AND ii. A written refund request is submitted d. Refund Methods: i. Checks: Refund checks A $10.00 refund service fee will be mailed to Your mailing address on file unless a specific address is provided with deducted from the refund requestrefund. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund No refunds will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is issued for amounts less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.10

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve Point University Business Office ▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant ControllerWest Point, GA 31833 1. Refund To You: a. You may request a refund of your Campus Cash Skyhawk Bucks account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegePoint University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇ ▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant ControllerCollege Department to Approve Contact information 1. Refund To You: a. You may request a refund of your Campus Cash AMC DCB account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn ▇▇▇▇ ▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash AMC DCB the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn ▇▇▇▇ ▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You you think Your your statement or receipt is wrong or if You you need more information about a transaction listed on Your your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You you make an oral request, We may require You you to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You you and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You you a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn ▇▇▇▇▇▇ College Finance Department to Approve / Attn: Dining Services ▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇ Wenham, MA 01985 1. Refund To you: a. Students may request a refund of your ▇▇▇▇▇▇ Assistant Controller 1. Refund To You: a. You may request a refund of your Campus Cash College account balance when you graduate, withdraw or leave The Academy of subject to the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is requiredconditions listed in the student handbook. b. Refund requests from faculty and staff are accepted at any time but limited are only refunded at the same discount rate as used to a total of 4 refunds per yearoriginally purchase the balance. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee may be deducted from the refund as a processing fee. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your your failure to notify Us of a change of address, or for Your your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an account holder makes an oral request, We may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete Our investigation. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 Or emailed to: ▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller▇▇▇@▇▇▇.▇▇▇ 1. Refund To You: a. You may request a refund of your Campus Cash USJ Blue ▇▇▇ ▇▇▇▇ account balance when you graduate, withdraw or leave The Academy University of the New Church/Bryn Athyn CollegeSaint ▇▇▇▇▇▇. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash USJ Blue ▇▇▇ ▇▇▇▇ the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong wrong, or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, an error is detected We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the accounterror. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be completed within 4-6 weeks processed at the end of a written requestthe Spring semester in which the request is submitted. Refund requests must be submitted in writing toonline at: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇ ▇. ▇▇▇▇.▇▇ Assistant Controller▇▇/cas/forms/ 1. Refund To You: a. You may request a refund of your Campus Cash CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegeSUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 10.00 or more AND ii. A written refund request is submittedsubmitted Online c. No refunds will be issued for amounts less than $10 d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve UNA Mane Card Office ▇▇▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant ControllerBox 5132 Florence, AL 35632 1. Refund To You: a. You may request a refund of your Campus Cash Lion Loot account balance when you graduate, withdraw or leave The Academy University of the New Church/Bryn Athyn CollegeNorth Alabama. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 15.00 or more AND ii. A written refund request is submitted c. A $10.00 refund service fee will be deducted from the refund. d. No refunds will be issued for a value of $5.00 or less. e. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇bill if there has an outstanding balance. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. You agree to timely examine your receipts and periodic statements and to report any errors or problems to us within a reasonable time. You agree that the time to examine your statement and report to us will depend on the circumstances, but will not, in any circumstance, exceed a total of 60 (sixty) days from the date when the statement containing the error or problem was first mailed or made available to you. If You you do not report within 60 (sixty) days, we will be entitled to treat such information as correct and you will be precluded from asserting otherwise. Telephone or write us, at the phone number or address shown in this Agreement as soon as you can, if you think Your your receipt or statement or receipt is wrong wrong, or if You you need more information about a transaction listed on Your the statement or receipt, please contact .  Give us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include Cardholder and Company names and the account holder name and account number b. .  Describe the error or the transaction in question you are unsure about and explain as clearly as possible the discrepancy of the transaction in question. c. Indicate why you believe it is an error or why you need more information.  Tell us the dollar amount of the transaction in questionsuspected error. If You make an oral requestyou give us this information orally or electronically, We we may require You to that you send the us your complaint or question in writing within 10 (ten) business days. We If you provide us with timely notice of an error or problem we will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in question. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount matter and notify you of the If results as soon as reasonably possible under the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigationcircumstances. You may ask for copies of the documents used that we use in the our investigation. Eligible refunds We will not provide provisional credit for the questioned transaction(s) while we are processed investigating it. You may have zero liability for unauthorized use of your Business Debit MasterCard® at merchant locations displaying the MasterCard symbol when it is used for Signature based transactions, PIN-based transactions at Point-of-Sale and ATM. Zero liability is provided if you exercise reasonable care in safeguarding the card from risk of loss or theft and upon request becoming aware you promptly report the loss or theft to us. TELL US AT ONCE if you believe your Card and/or PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses down. If you believe your Card and/or PIN is lost, stolen or used without your permission, you agree to notify us immediately and will be completed within 4to promptly confirm such notice in writing. During normal business hours ▇-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇-▇▇▇-▇▇▇▇ (After hours ▇-▇▇▇-▇▇▇-▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller 1. Refund To You: a. You ) If your Card or PIN is lost, stolen, or used without your permission, we may request you to sign an affidavit to assist in bringing criminal or civil proceedings against the person(s) responsible. In most cases we will require verification that a refund of your Campus Cash account balance when you graduate, withdraw or leave The Academy police report of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is requiredincident was filed. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us Us as soon as possible You can using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First first electronic statement or receipt on which the problem or error appeared. When calling or notifying us Us You must: a. Include the account Account holder name and account Account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in question.discrepancy c. Indicate the dollar amount of the transaction in question. If You make the Account holder makes an oral request, We may require You to required that the Account holder send the question in writing within 10 business days. We will make best efforts to complete tell You the results of Our investigation within 10 business days after We hear from You and will correct any error promptly. HoweverIf We need more time, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days decide to investigate a problemdo this, We will re-credit the account Account holder’s account Account within 10 business days for the amount of the discrepancy, so that the Account holder will have use of the value during the time it takes Us to complete Our investigation. If the account Account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the accountAccount. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇-▇▇▇▇▇▇ Friends’ Place ▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller 1. Refund To You: a. Boston, MA 02215 You may request a refund of your Campus Cash account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegeYour Care Card Account balance. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are considered processed when: i. The accounts balance is $15.01 or more AND ii. A when a written refund request is submitted d. received. Refund Methods: i. a. Credit Card or Debit Card: If a credit or debit card was used to add value to the Care Card, the refund can be posted to the same credit or debit card if the refund amount is less than $50. b. Cash: If cash was used to add value to the Care Card, the balance can be refunded as cash if the refund amount is less than $50. c. Checks: Refund checks will be mailed to Your mailing address on file with DFCI Care Card unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve RCC Student Involvement ▇▇▇ ▇▇▇▇▇▇▇ ▇. ▇, ▇▇▇▇▇▇▇, ▇▇ Assistant Controller▇▇▇▇▇ Contact information: Phone: ▇▇▇-▇▇▇-▇▇▇▇, Email: ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ 1. Refund To You: a. You may request a refund of your Campus Cash RCC Hawk Card account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. RCC Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash RCC Hawk Card the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. RCC Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve Gourmet Dining Services, ▇▇▇ ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller 1. Refund To You: a. You may request a refund of your Campus Cash Declining Balance account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegeMonmouth University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve Bursar’s Office, ▇▇ ▇▇▇▇▇▇▇▇ ▇. ▇▇▇▇▇▇ Assistant Controller., Cazenovia, NY 13035 1. Refund To You: a. You may request a refund of your Campus Cash CazCash account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn Cazenovia College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You think Your statement or receipt is wrong wrong, or if You need more information about a transaction listed on Your statement or receipt, please contact us the CobyCard Office as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You You, and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days to investigate a problem, an error is detected We will re-credit the account holder’s account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the accounterror. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be completed within 4-6 weeks processed at the end of a written requestthe Spring semester in which the request is submitted. Refund requests must be submitted online by the second Friday in writing toMay at: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇ ▇. ▇▇▇▇.▇▇ Assistant Controller▇▇/campus-life/cas/forms.aspx 1. Refund Refund** To You: a. You may request a refund of your Campus Cash CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn CollegeSUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 10.00 or more AND ii. A written refund request is submitted AND d. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If You you think Your your statement or receipt is wrong or if You you need more information about a transaction listed on Your your statement or receipt, please contact us as soon as possible you can using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We we made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy of the transaction in questiondiscrepancy. c. Indicate the dollar amount of the transaction in questiontransaction. If You make an account holder makes an oral request, We we may require You to that the account holder send the question in writing within 10 business days. We will make best efforts to complete Our tell you the results of our investigation within 10 business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We we may take up to 45 days to investigate the discrepancy in questiondiscrepancy. If We take more than 10 days we decide to investigate a problemdo this, We we will re-re- credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and We we do not receive it within 10 business days, We we may not re-credit the account. If We we decide that there was no error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: The Academy of the New Church/Bryn Athyn College Finance Department to Approve By Email: ▇▇▇▇▇▇▇ ▇. @▇▇▇▇▇.▇▇▇ Assistant ControllerIn Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1. Refund To You: a. You may request a refund of your Campus Cash account balance when you graduate, withdraw or leave The Academy the University of the New Church/Bryn Athyn CollegeBaltimore. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. Refund Methods: i. Checks: Refund checks will be mailed to Your your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your your failure to notify Us us of a change of address, or for Your your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.