ERROR RESOLUTION NOTICE Clause Samples
An Error Resolution Notice clause outlines the procedures that parties must follow to address and resolve errors or discrepancies identified in their transactions or records. Typically, this clause requires a party to notify the other party in writing within a specified timeframe after discovering an error, and may detail the steps for investigation, correction, and communication regarding the issue. Its core practical function is to ensure that errors are promptly and systematically addressed, minimizing misunderstandings and potential disputes between the parties.
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ERROR RESOLUTION NOTICE. In case of errors or questions about your electronic transfers, telephone us at the phone numbers or write us at the address set forth in 4a as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem appears. If you tell us orally, we may require that you send us a signed complaint or question in writing within ten (10) calendar days. Provide the following information in your written communication:
a. Include your name, address, telephone number, account number, and Card number for a disputed Card transaction.
b. State the date and dollar amount of the suspected error.
c. Describe the error, item in question, or the transfer, and explain as clearly as possible why you believe it is an error. If you need more information describe the item you are not sure about.
d. Include your signature. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question (ninety (90) calendar days for POS transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will credit your account within ten (10) business days (five (5) business days for Debit Card purchase transactions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members' rights to privacy) relied upon to conclude that the error did not occur.
ERROR RESOLUTION NOTICE. In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
ERROR RESOLUTION NOTICE. In Case of Errors or Questions About Your Electronic Transfers, Call or Write us using the contact information as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
1. Tell us your name and account number (if any)
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
ERROR RESOLUTION NOTICE. In case of error or questions about your electronic transactions (EFTs), please contact your local 1st ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇ Office as soon as possible. You must contact no later than 60 days after we send your FIRST statement in which the problem or error appeared, if you think your statement contains an error.
1. Tell us your name and loan account number(s).
2. Describe the error or the payment you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if your loan account has been open for 30 days or less) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer or transaction involved a loan account opened for 30 days or less) to investigate your complaint or question. If we find no error, then we will give you an explanation of our findings either orally or in writing. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your loan account as described above. We will inform you of the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that support our investigation. If you feel that your error has not been resolved for any reason or that your resolution was unsatisfactory, please call our Corporate Office at ▇-▇▇▇-▇▇▇-▇▇▇▇
ERROR RESOLUTION NOTICE. In Case of Errors or Questions About Your Electronic Transfers email us at ▇▇▇▇▇@▇▇▇▇▇.▇▇▇, notify us through the Zolve Platform or contact us at (▇▇▇)-▇▇▇-▇▇▇▇ as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
ERROR RESOLUTION NOTICE. In case of errors or questions about your electronic transfers, contact the Credit Union at the number or mail us as provided in the Rate and Fee Schedule, or visit any Credit Union branch, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
ERROR RESOLUTION NOTICE. In case of errors or questions about your electronic transfers, telephone, write to, or email us at any of the phone numbers or addresses listed in this Agreement as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
A. Tell us your name and Account number.
B. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
C. Tell us the dollar amount of the suspected error.
ERROR RESOLUTION NOTICE. In Case Of Errors or Questions About Your Electronic Transfers, Telephone or Write us at the telephone number or address listed in this brochure as soon as you can, if you think your statement, passbook or receipt is wrong or if you need more information about a transfer listed on the statement, passbook or receipt. We must hear from you no later than 60 after days after we sent you the FIRST statement on which the problem or error appeared or, if the only transfer possible is a direct deposit to your passbook account, no later than 60 days after the problem or error was FIRST reflected in your passbook or statement.
ERROR RESOLUTION NOTICE. In case of errors or questions about your electronic transfers, telephone us at (▇▇▇)▇▇▇-▇▇▇▇ or write us at BrightBridge Credit Union, ▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. Contact us as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. You must include: • Your name and account number; • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; • The dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transaction involves a new account) after we hear from you and will correct any error promptly. If we need more time however, we may take up to 45 calendar days (90 days if the transaction involves a new account, a point of sale transaction or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transaction involves a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered new for the first 30 days after the first deposit is made unless each of you already has an established account with us before this account was opened. We will tell you the results within 3 business days after completing the investigation. If we decide there was no error, we will send you a written explanation. You may inspect or ask for copies of the documents that we used in our investigation.
ERROR RESOLUTION NOTICE. In case of errors or questions about your electronic transfers. Call or write us at the telephone number or address listed at the end of this section, as soon as you can, if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.