Common use of Error Resolution Clause in Contracts

Error Resolution. In case of errors or questions about your use of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. When you contact us, tell us your name and account number, describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account for the amount you think is in error within 10 business days, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case of errors or questions about your use of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom My Personal Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. When you contact us, tell us your name and account number, describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account for the amount you think is in error within 10 business days, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case Case of errors Errors or questions about your use of the Service, Questions About Your Electronic Transfers call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom Credit Union, Attention: Member Services, the telephone number or address listed in this disclosure or send us a message via e-mail at ▇▇▇▇ .▇▇▇▇.▇▇, ▇.▇., Wyoming, Michigan, 49509, ▇ as soon as you can, can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first FIRST statement on which the problem or error appeared. When you contact us, tell . 1) Tell us your name and or account number, describe , 2) Describe the error or the transfer you are unsure about, about and explain as clearly as you can why you believe it is an error or why you need more information, and tell , 3) Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten business days. We will determine whether an error occurred within 10 ten business days after we hear from you in writing and will correct any error promptly. If we need more time, ; however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten business days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 ten business days, we may not credit your account. We will tell you the results within 3 three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify For inquiries regarding your account, please contact us at: University of errors Michigan Credit Union, ▇▇▇ ▇ ▇▇▇▇▇ ▇▇., ▇▇▇ ▇▇▇, ▇▇▇ ▇▇▇▇▇, Ml 48104 BUSINESS DAYS: Monday, Tuesday, Wednesday, Thursday, Friday excluding Federal Holiday Closings as announced. PHONE NUMBERS: ▇▇▇-▇▇▇-▇▇▇▇ or questions by telephone, writing, 1-800-968-8628 or email using the email icon in our Online Banking siteONLINE at ▇▇▇▇.▇▇▇ or ▇▇▇▇@▇▇▇▇.▇▇▇

Error Resolution. In case of errors or questions about your use of the Serviceelectronic transfers, call (notify us by calling ▇▇▇) -▇▇▇-▇▇▇▇ or write toll-free ▇▇▇-▇▇▇-▇▇▇▇ or by writing to us at Bloom Credit UnionBuckeye Community Bank, Attention: Member Services, ▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇.▇.▇▇▇▇, Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt▇▇ ▇▇▇▇▇. We must hear from you no later than 60 sixty (60) days after we sent you the first FIRST statement on which the error or problem or error appeared. When you contact us, tell You will need to provide us with the following information: • Tell us your name and account number, describe . • Describe the error or the transfer you are unsure about, transaction in question and explain as clearly as you can possible why you believe it is an error or why you need more information, and tell . • Tell us the dollar amount of the suspected error. If you tell report errors or questions to us orally, we may require that you must send us your the complaint or question to us in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days (twenty (20) business days for new accounts) after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days (ninety (90) business days for new accounts) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request in writing report an error or question orally and we do not receive it within 10 a written complaint or question in writing with in ten (10) business days, we may not re- credit your account. We will tell you the results of our investigation within 3 three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case Case of errors Errors or questions about your use of the ServiceQuestions About Your Prepaid Card Account, call (▇▇▇) telephone us at ▇▇▇-▇▇▇▇ or -▇▇▇▇, write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇., Wyoming, Michigan, 49509, ▇▇ as soon as you can, if you think an error has occurred in your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptprepaid card account. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the first statement FIRST written history on which the problem or error appeared. When you contact You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or writing us at ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. You will need to tell us, tell us your : Your name and prepaid account number, describe the error or the transfer . Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of involved. Approximately when the suspected errorerror took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this,, we will credit your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of access to the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.ten

Error Resolution. In case of errors or questions about your use of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ transactions on Online Banking or write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as if any statement you can, if see shows transactions that you think your statement or receipt is wrong did not make or if you need more information about a transfer listed on the statement statement, call or receipt. write us as soon as possible at the following number or address listed below: Address: ▇▇▇▇▇▇▇ State Bank ▇▇ ▇▇▇ ▇ ▇▇▇▇▇▇▇ ▇▇ 60918 Phone: ▇▇▇-▇▇▇-▇▇▇▇ We must hear from you no later than 60 sixty (60) days after we sent you the first FIRST statement on which the problem or error appeared. When you contact us, tell Tell us your name and account number, describe number Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell information Tell us the dollar amount of the suspected error. error If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not credit your account. We will tell you the results within 3 three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case of errors or questions about your use of the Servicetransactions on Personal Online Banking or if any statement you see shows transactions that you did not make, call or write us as soon as you can at (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom Credit UnionGrundy Bank, AttentionAttn: Member ServicesOnline Banking, ▇▇▇▇ ▇▇▇▇▇▇P.O. Box 520, ▇.▇.Morris, Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptIllinois 60450. We must hear from you no later than 60 sixty (60) days after we sent communicated the first FIRST statement on which the problem or error appeared. When you contact us, tell - Tell us your name and account number, describe . - Describe the error or the transfer transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell . - Tell us the date and dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We Generally, we will determine whether an error occurred tell you the results of our investigation within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, time however, we may take up to 45 forty- five (45) calendar days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error within 10 business days, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanationexplanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case of errors or questions about your use of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom My Personal Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. When you contact us, tell us your name and account number, describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account for the amount you think is in error within 10 business days, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon provided in our Online Banking site.

Error Resolution. In case of errors or questions about your use of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. When you contact us, tell us your name and account number, describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account for the amount you think is in error within 10 business days, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon provided in our Online Banking site.

Error Resolution. In case of errors or questions about electronic card transactions, please notify us as soon as possible if you think your use of the Servicestatement or receipt is wrong, call (or you need more information about a transaction listed on a statement or receipt. You can notify us via telephone at ▇▇▇) -▇▇▇-▇▇▇-▇▇▇▇, or email us at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or write us via courier or mail at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇.▇.Rancho Cordova, Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptCA 95670. We must hear from you no later than 60 sixty (60) days after we sent the first statement statement, is made available, on which the problem or error appeared. If you believe your card is lost or stolen use the email address ▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. When you contact notify us, tell : • Tell us your name and account Card number, describe . • Describe the error or the transfer transaction that you are unsure about, and explain as clearly as you can possible why you believe that it is an error or why you need more information, and tell . • Tell us the dollar amount of the suspected errorerror and where and when the transaction took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 • Within ten (10) business days after we hear from you in writing you, we will determine whether an error occurred, and if so, we will correct any the error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit correct your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time that it takes us to complete our investigation. If we ask you to put your request complaint or questioning in writing and we do not receive it within 10 ten (10) business days, we may not credit so correct your account. • We will tell you the results within 3 three (3) business days after completing our investigation. If we decide that there was no error, we will send you a may request written explanation. You may ask for copies explanation of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking siteyour decision.

Error Resolution. In case of errors or questions about your use of the Serviceelectronic transfers, call (▇▇▇) ▇▇▇-▇▇▇▇ or write to us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, the telephone number or address listed in this disclosure immediately. Your account will be considered a new account if it has been open less than 30 calendar days. If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We , we must hear from you no later than 60 days after we sent the first FIRST statement on which the problem or error appeared. When you contact us, tell » Tell us your name and account number, describe number (if any). » Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of the suspected error. » If you tell us orallyverbally, we may require that you send us your complaint or complaint/question in writing within 10 business days. We will determine whether an error occurred tell you the results of our investigation within 10 business days (20 business days for new accounts) after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or questionquestion (90 days for new accounts). If we decide to do this, we will credit your account within 10 business days (20 business days for new accounts, 5 business days for Visa Debit Card transactions), for the amount you think is in error within 10 business dayserror, so that you will have the use of the money funds during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 business days, we a credit may not credit be issued to your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no an error, we will send you a written explanationexplanation within three days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. You may notify us ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇ Phone: (301) 863-7071 ext. 5402. Email: ▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Policy updated September 11, 2019. Availability of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.Funds‌

Error Resolution. In case of errors or questions about your use of the Service, call Telephone Us at (▇▇▇) ▇▇▇-▇▇▇▇ or write us to Us at Bloom Credit UnionFirst Utah Bank Attn: Internet Support, Attention: Member Services▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇, ▇▇▇▇ ▇▇▇▇ ▇▇▇▇, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we We sent the first FIRST statement on which the problem or error appeared. 1. When you contact us, tell us Tell Us your name and account number, describe number (if any). 2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us . 3. Tell Us the dollar amount of the suspected error. If you tell us orallyUs verbally, we We may require that you send us Us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we We hear from you in writing and will correct any error promptly. If we We need more time, however, we We may take up to 45 days to investigate your complaint or question. If we We decide to do this, we We will credit your account within 10 business days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time it takes us Us to complete our Our investigation. If we We ask you to put your request complaint or question in writing and we We do not receive it within 10 business days, we We may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, We may take up to 90 days to investigate your complaint or question. For new accounts, We may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within 3 three business days after completing our Our investigation. If we We decide that there was no error, we We will send you a written explanation. You may ask for copies of the documents that we We used in our Our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case of errors or questions about your use of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ transactions on Online Banking or write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as if any statement you can, if see shows transactions that you think your statement or receipt is wrong did not make or if you need more information about a transfer listed on the statement statement, call or receipt. write us as soon as possible at the following number or address listed below: Address: ▇▇▇▇▇▇▇ State Bank PO Box 5 ▇▇▇▇▇▇▇ IL 60918 Phone: ▇▇▇-▇▇▇-▇▇▇▇ We must hear from you no later than 60 sixty (60) days after we sent you the first FIRST statement on which the problem or error appeared. When you contact us, tell Tell us your name and account number, describe number Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell information Tell us the dollar amount of the suspected error. error If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not credit your account. We will tell you the results within 3 three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case of errors or questions about your use of the Service, call Telephone us at (▇▇▇) ▇▇▇-▇▇▇▇ or write emal us at Bloom Credit Union▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ , Attention: Member Services, or write to us at ▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇.▇ ▇., Wyoming, Michigan, 49509▇▇▇▇, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first FIRST statement on which the problem or error appeared. 1. When you contact us, tell Tell us your name and account number, describe number (if any). 2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell . 3. Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within 3 three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. In case Case of errors Errors or questions about your use of the Service, call (Questions About Your Prepaid Card Account Telephone us at ▇▇▇) -▇▇▇-▇▇▇▇ or write us at Bloom Credit Union, Attention▇▇▇▇▇▇▇▇ Paycard / Attn: Member Services, Customer Service Department / ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ / ▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇ / ▇▇▇▇▇▇, ▇.▇ ▇., Wyoming, Michigan, 49509, ▇▇▇▇ as soon as you can, if you think an error has occurred in your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptprepaid card account. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the first statement FIRST written history on which the problem or error appeared. When you contact You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or writing us at ▇▇▇▇▇▇▇▇ Paycard / Attn: Customer Service Department / ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ / ▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇ / ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. You will need to tell us, tell us your : Your name and prepaid account number, describe the error or the transfer . Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of involved. Approximately when the suspected errorerror took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, (and your account is registered with us), we will credit your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of access to the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.ten

Error Resolution. In case Case of errors Errors or questions about your use of the ServiceQuestions About Your Account, call (telephone us at ▇▇▇-▇▇▇-▇▇▇▇, write us at PO Box 2155, Sioux Falls, SD 57101, or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ as soon as you can, if you think an error has occurred in your Account. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or write writing us at Bloom Credit UnionPO Box 2155, AttentionSioux Falls, SD 57101. You will need to tell us: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. When you contact us, tell us your Your name and account number, describe the error or the transfer . Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of involved. Approximately when the suspected errorerror took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account Account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of access to the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.ten

Error Resolution. In case Case of errors Errors or questions about your use of the Service, call (Questions About Your Prepaid Card Account Telephone us at ▇▇▇) -▇▇▇-▇▇▇▇ or write us at Bloom Credit Union, Attentionas ▇▇▇▇▇▇▇▇ Paycard / Attn: Member Services, Customer Service Department / ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ / ▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇ / ▇▇▇▇▇▇, ▇.▇ ▇., Wyoming, Michigan, 49509, as ▇▇▇▇ soon as you can, if you think an error has occurred in your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptprepaid card account. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the first statement FIRST written history on which the problem or error appeared. When you contact You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or writing us at ▇▇▇▇▇▇▇▇ Paycard / Attn: Customer Service Department / ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ / ▇▇▇▇▇ ▇▇▇ ▇▇▇ ▇▇▇ / ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. You will need to tell us, tell us your : Your name and prepaid account number, describe the error or the transfer . Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of involved. Approximately when the suspected errorerror took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, (and your account is registered with us), we will credit your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of access to the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.ten

Error Resolution. In case Case of errors Errors or questions about your use of the ServiceQuestions About Your Prepaid Card Account, call (▇▇▇) telephone us at ▇▇▇-▇▇▇▇ or -▇▇▇▇, write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, or email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇., Wyoming, Michigan, 49509, ▇▇ as soon as you can, if you think an error has occurred in your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptprepaid card account. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the first statement FIRST written history on which the problem or error appeared. When you contact You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or writing us at ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. You will need to tell us, tell us your : Your name and prepaid account number, describe the error or the transfer . Why you are unsure aboutbelieve there is an error, and explain as clearly as you can why you believe it is an error or why you need more information, and tell us the dollar amount of involved. Approximately when the suspected errorerror took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error within 10 business dayserror, so that you will have the use of access to the money during the time it takes us to complete our investigation. If we ask you to put your request complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.ten

Error Resolution. In case of errors or questions about your use of the Serviceelectronic transfers, call us at (▇▇▇) ▇▇▇-▇▇▇▇ ▇, send us a secure message through our online banking platform, or write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇, ▇.▇.▇▇▇, Wyoming, Michigan, 49509, ▇▇ ▇▇▇▇▇ as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days fourteen (14) calendar after we sent the first FIRST statement on which the problem or error appearedappeared or you will be precluded from asserting the error against us. If you tell us orally, we will require you send us your complaint or question in writing within three (3) calendar days. When you contact us, bring an error to our attention: tell us your name and account number, ; describe the error or the transfer you are unsure about, about and explain as clearly as you can why you believe it is an error or why you need more information, ; and tell us the dollar amount of the suspected error. If you tell us orally, we We may require that you send us your complaint or question in writing within 10 business daysto complete a written form for this purpose. We will determine whether an error occurred within 10 business twenty-one (21) calendar days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 (60) calendar days to investigate your complaint or question. If we decide to do this, we will credit your account for the amount you think is in error within 10 business days, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 three business days after completing our investigation. We may, in our sole discretion, extend a provisional credit to you for the amount in dispute during our investigation. If we decide that there was no error, we will send you a written explanation. If we determine that there was no error, you agree to refund to us the amount of the provisional credit and authorize us to use our right of setoff (as described in our Small Business Account Agreement) to satisfy this debt to us. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.

Error Resolution. i. In case of errors or questions about your use of electronic transfers, contact us using the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, methods above as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first FIRST statement on which the problem or error appeared. When you contact us, tell You must: 1. Tell us your name and account number, describe number (if any); 2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and tell ; and 3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business daysten (10) Business Days. ii. We will determine whether an error occurred within 10 business days ten (10) Business Days after we hear from you in writing and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) Business Days for the amount you think is in error within 10 business dayserror, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your request complaint in writing and we do not receive it within 10 business daysten (10) Business Days, we may not credit your account. iii. We will tell you the results within 3 business days three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the email icon in our Online Banking site.