Common use of Error Resolution Clause in Contracts

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.

Error Resolution. If You In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed at the end of this disclosure, as soon as you can, if you think Your your statement or receipt is wrong or if You you need more information about a transaction transfer listed on Your the statement or receipt. • Tell us your name and Account number (if any). • Describe the error or the transfer you are unsure about, please contact and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us as soon as possible using the information in dollar amount of the Contact section of this agreementsuspected error. We must hear from You you no later than 60 days after We made available we send the First electronic FIRST statement on which the problem or error appeared. When calling or notifying If you tell us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral requestorally, We we may require You to that you send the us your complaint or question in writing within 10 business days. Failure to provide your complaint in writing may result in a delay in provisional credit and/or our investigation. We will make best efforts to complete Our provide provisional credit for the amount that you think is in error within 10 business days of your complaint and begin an investigation of the transaction(s). In most cases, we will disclose the results of the investigation within 10 business days after of your complaint. If the transfer involved a point-of-sale transaction or a foreign initiated transfer, we will respond within 20 days. We hear from You and will correct any error promptly. HoweverIf we need more time to investigate the complaint, We we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) to investigate complete our investigation. However, you will have use of the discrepancyfunds in question during our investigation. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We we decide that there was no error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents that we used in the our investigation.

Error Resolution. If You think Your understand the importance of your role in preventing misuse of your account. You agree to promptly examine your statement or receipt is wrong or if and notify us immediately of any errors on your account. You need more information about a transaction listed on Your statement or receipt, please may contact us as soon as possible using the information during operating hours at: 1-800-772-GECU (4328) nationwide or (▇▇▇)▇▇▇-▇▇▇▇ in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem El Paso area; or error appeared. When calling or notifying us You mustwrite: a. Include the account holder 1. Tell us your name and account numbernumber (if any). b. 2. Describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancyyou can why you believe it is an error or why you need more information. c. Indicate 3. Tell us the dollar amount of the transactionsuspected error. If You make an oral requestyou tell us orally, We we may require You to that you send the us your complaint or question in writing within 10 business days. We will make best efforts to complete Our investigation determine whether an error occurred within 10 business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 business days for the amountamount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or question in writing and We we do not receive it within 10 business days, We we may not re-credit the your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If We we decide that there was no error, We we will send You you a written explanation within three business days after We finish Our investigationexplanation. You may ask for copies of the documents that we used in the our investigation.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.

Error Resolution. If You think there is an error with Your statement or receipt is wrong account or if You need more information about a transaction listed on Your statement or receiptaccount, please contact us Student Financial Services as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain the discrepancy as clearly as possible the discrepancypossible. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. . a. We will make best efforts attempt to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. b. There may be instances that require more time to research. HoweverIn that case, We may take up to 45 days to investigate the discrepancy. claim. c. If We take more than 10 days to investigate a probleminvestigate, We will re-credit the account holder’s account within 10 business days for the amountamount of the disputed transaction(s). If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our our investigation. You may ask for copies of the documents used in the investigation.

Error Resolution. If You In case of errors or questions about your use of the Service, call (▇▇▇) ▇▇▇-▇▇▇▇ or write us at Bloom Credit Union, Attention: Member Services, ▇▇▇▇ ▇▇▇▇▇▇, ▇.▇., Wyoming, Michigan, 49509, as soon as you can, if you think Your your statement or receipt is wrong or if You you need more information about a transaction transfer listed on Your the statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We made available we sent the First electronic first statement on which the problem or error appeared. When calling or notifying you contact us, tell us You must: a. Include the account holder your name and account number. b. Describe , describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancy. c. Indicate you can why you believe it is an error or why you need more information, and tell us the dollar amount of the transactionsuspected error. If You make an oral requestyou tell us orally, We we may require You to that you send the us your complaint or question in writing within 10 business days. We will make best efforts to complete Our investigation determine whether an error occurred within 10 business days after We we hear from You you in writing and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit your account for the account holder’s account amount you think is in error within 10 business days for days, so that you will have the amountuse of the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your request in writing and We we do not receive it within 10 business days, We we may not re-credit the your account. We will tell you the results within 3 business days after completing our investigation. If We we decide that there was no error, We we will send You you a written explanation within three business days after We finish Our investigationexplanation. You may ask for copies of the documents that we used in our investigation. You may notify us of errors or questions by telephone, writing, or email using the investigationemail icon in our Online Banking site.

Error Resolution. If You think Your statement In case of errors or receipt is wrong questions about your electronic transfers, notify us by calling ▇▇▇-▇▇▇-▇▇▇▇ or if You need more information about a transaction listed on Your statement toll-free ▇▇▇-▇▇▇-▇▇▇▇ or receiptby writing to us at Buckeye Community Bank, please contact us as soon as possible using the information in the Contact section of this agreement▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. We must hear from You you no later than 60 sixty (60) days after We made available we sent you the First electronic FIRST statement on which the error or problem or error appeared. When calling or notifying You will need to provide us You must: a. Include with the account holder following information: • Tell us your name and account number. b. . • Describe the error or the transaction in question and explain as clearly as possible the discrepancy. c. Indicate why you believe it is an error or why you need more information. • Tell us the dollar amount of the transactionsuspected error. If You make an oral requestyou report errors or questions to us orally, We may require You to you must send the complaint or question to us in writing within 10 ten (10) business days. We will make best efforts to complete Our investigation determine whether an error occurred within 10 ten (10) business days (twenty (20) business days for new accounts) after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 forty-five (45) days (ninety (90) business days for new accounts) to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 ten (10) business days for the amountamount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing you report an error or question orally and We we do not receive it within 10 a written complaint or question in writing with in ten (10) business days, We we may not re-re- credit the your account. We will tell you the results of our investigation within three (3) business days after completing our investigation. If We we decide that there was no error, We we will send You you a written explanation within three business days after We finish Our investigationexplanation. You may ask for copies of the documents that we used in the our investigation.

Error Resolution. If You think Your statement In case of errors or receipt is wrong questions about your transactions on Personal Online Banking or if You need more information about a transaction listed on Your any statement you see shows transactions that you did not make, call or receipt, please contact write us as soon as possible using the information in the Contact section of this agreementyou can at (▇▇▇) ▇▇▇-▇▇▇▇ or Grundy Bank, Attn: Online Banking, P.O. Box 520, Morris, Illinois 60450. We must hear from You you no later than 60 sixty (60) days after We made available we communicated the First electronic FIRST statement on which the problem or error appeared. When calling or notifying - Tell us You must: a. Include the account holder your name and account number. b. . - Describe the error or the transaction in question you are unsure about, and explain as clearly as possible you can why you believe it is an error or why you need more information. - Tell us the discrepancy. c. Indicate the date and dollar amount of the transactionsuspected error. If You make an oral requestyou tell us orally, We we may require You to that you send the your complaint or question in writing within 10 ten (10) business days. We Generally, we will make best efforts to complete Our tell you the results of our investigation within 10 ten (10) business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time however, We we may take up to 45 forty- five (45) calendar days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 ten (10) business days for the amountamount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or question in writing and We we do not receive it within 10 ten (10) business days, We we may not re-credit the your account. If We we decide that there was no error, We we will send You you a written explanation within three (3) business days after We we finish Our our investigation. You may ask for copies of the documents that we used in the our investigation.

Error Resolution. If You think Your statement In case of errors or receipt is wrong questions about your transactions on Online Banking or if You any statement you see shows transactions that you did not make or if you need more information about a transaction transfer listed on Your statement the statement, call or receipt, please contact write us as soon as possible using at the information in the Contact section of this agreement. following number or address listed below: Address: ▇▇▇▇▇▇▇ State Bank ▇▇ ▇▇▇ ▇ ▇▇▇▇▇▇▇ ▇▇ 60918 Phone: ▇▇▇-▇▇▇-▇▇▇▇ We must hear from You you no later than 60 sixty (60) days after We made available we sent you the First electronic FIRST statement on which the problem or error appeared. When calling or notifying Tell us You must: a. Include the account holder your name and account number. b. number Describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancy. c. Indicate you can why you believe it is an error or why you need more information Tell us the dollar amount of the transaction. suspected error If You make an oral requestyou tell us orally, We we may require You to that you send the us your complaint or question in writing within 10 ten (10) business days. We will make best efforts to complete Our investigation determine whether an error occurred within 10 ten (10) business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 forty-five (45) days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 ten (10) business days for the amountamount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or question in writing and We we do not receive it within 10 ten (10) business days, We we may not re-credit the your account. We will tell you the results within three business days after completing our investigation. If We we decide that there was no error, We we will send You you a written explanation within three business days after We finish Our investigationexplanation. You may ask for copies of the documents that we used in the our investigation.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. account.‌‌‌‌‌‌‌‌‌ If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the discrepancy. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.

Error Resolution. In case of errors or questions about your electronic transfers, call or write to us at the telephone number or address listed in this disclosure immediately. Your account will be considered a new account if it has been open less than 30 calendar days. If You you think Your your statement or receipt is wrong or if You you need more information about a transaction transfer listed on Your the statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We we must hear from You you no later than 60 days after We made available we sent the First electronic FIRST statement on which the problem or error appeared. When calling or notifying » Tell us You must: a. Include the account holder your name and account number. b. number (if any). » Describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transactionyou can why you believe it is an error or why you need more information. » If You make an oral requestyou tell us verbally, We we may require You to that you send the us your complaint/question in writing within 10 business days. We will make best efforts to complete Our tell you the results of our investigation within 10 business days (20 business days for new accounts) after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 days to investigate the discrepancyyour complaint or question (90 days for new accounts). If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 business days (20 business days for new accounts, 5 business days for Visa Debit Card transactions), for the amountamount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or question in writing and We we do not receive it within 10 business days, We a credit may not re-credit the be issued to your account. If We we decide that there was no an error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents that we used in the our investigation. ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇, ▇▇ ▇▇▇▇▇ Phone: (301) 863-7071 ext. 5402. Email: ▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Policy updated September 11, 2019. Availability of Funds‌

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the questioned item. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be emailed to the TNU Campus Card Service Center at ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amount. amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: Chatham Hall Business Office ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ (▇▇▇)▇▇▇-▇▇▇▇

Error Resolution. If You i. In case of errors or questions about your electronic transfers, contact us using the methods above as soon as you can, if you think Your your statement or receipt is wrong or if You you need more information about a transaction transfer listed on Your the statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We made available we sent the First electronic FIRST statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder 1. Tell us your name and account number.number (if any); b. 2. Describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancy.you can why you believe it is an error or why you need more information; and c. Indicate 3. Tell us the dollar amount of the transactionsuspected error. If You make an oral requestyou tell us orally, We we may require You to that you send the us your complaint or question in writing within 10 business daysten (10) Business Days. ii. We will make best efforts to complete Our investigation determine whether an error occurred within 10 business days ten (10) Business Days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 business days ten (10) Business Days for the amountamount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint in writing and We we do not receive it within 10 business daysten (10) Business Days, We we may not re-credit your account. iii. We will tell you the accountresults within three (3) Business Days after completing our investigation. If We we decide that there was no error, We we will send You you a written explanation within three business days after We finish Our investigationexplanation. You may ask for copies of the documents that we used in the our investigation.

Error Resolution. If You think Your statement or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder’s account within 10 business days for the amountamount of the transaction. If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted in writing to: New England Conservatory Business Office; ▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇; ▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇; Phone: ▇▇▇-▇▇▇-▇▇▇▇.

Error Resolution. If You you think Your statement or receipt there is wrong an error with your account or if You you need more information about a transaction listed on Your statement or receiptyour account, please contact us Student Accounts as soon as possible using the information in the Contact section of this agreement. We must hear from You you no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You you must: a. Include the account holder name and account number. b. Describe the transaction in question and explain the discrepancy as clearly as possible the discrepancypossible. c. Indicate the dollar amount of the transaction. If You you make an oral request, We we may require You you to send the question in writing within 10 business days. . a. We will make best efforts attempt to complete Our our investigation within 10 business days after We we hear from You you and will correct any error promptly. b. There may be instances that require more time to research. HoweverIn that case, We we may take up to 45 days to investigate the discrepancy. claim. c. If We we take more than 10 days to investigate a probleminvestigate, We will re-credit the account holder’s account within 10 business days for the amountamount of the disputed transaction(s). If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We we decide that there was no error, We we will send You you a written explanation within three business days after We we finish Our our investigation. You may ask for copies of the documents used in the investigation.

Error Resolution. If You think Your statement In case of errors or receipt is wrong questions about your transactions on Online Banking or if You any statement you see shows transactions that you did not make or if you need more information about a transaction transfer listed on Your statement the statement, call or receipt, please contact write us as soon as possible using at the information in the Contact section of this agreement. following number or address listed below: Address: ▇▇▇▇▇▇▇ State Bank PO Box 5 ▇▇▇▇▇▇▇ IL 60918 Phone: ▇▇▇-▇▇▇-▇▇▇▇ We must hear from You you no later than 60 sixty (60) days after We made available we sent you the First electronic FIRST statement on which the problem or error appeared. When calling or notifying Tell us You must: a. Include the account holder your name and account number. b. number Describe the transaction in question error or the transfer you are unsure about, and explain as clearly as possible the discrepancy. c. Indicate you can why you believe it is an error or why you need more information Tell us the dollar amount of the transaction. suspected error If You make an oral requestyou tell us orally, We we may require You to that you send the us your complaint or question in writing within 10 ten (10) business days. We will make best efforts to complete Our investigation determine whether an error occurred within 10 ten (10) business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 forty-five (45) days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 ten (10) business days for the amountamount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or question in writing and We we do not receive it within 10 ten (10) business days, We we may not re-credit the your account. We will tell you the results within three business days after completing our investigation. If We we decide that there was no error, We we will send You you a written explanation within three business days after We finish Our investigationexplanation. You may ask for copies of the documents that we used in the our investigation.

Error Resolution. If You think In Case of Errors or Questions About Your statement Account, telephone us at ▇▇▇-▇▇▇-▇▇▇▇, write us at PO Box 2155, Sioux Falls, SD 57101, or receipt is wrong or if You need more information about a transaction listed on Your statement or receipt, please contact email us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ as soon as possible using the information you can, if you think an error has occurred in the Contact section of this agreementyour Account. We must hear from You no later than 60 allow you to report an error until sixty (60) days after We made available the First earlier of the date you electronically access your account, if the error could be viewed in your electronic statement history, or the date we sent the FIRST written history on which the problem or error appeared. When You may request a written history of your transactions at any time by calling us at ▇▇▇-▇▇▇-▇▇▇▇ or notifying writing us at PO Box 2155, Sioux Falls, SD 57101. You must: a. Include the account holder will need to tell us: Your name and account number. b. Describe the transaction in question . Why you believe there is an error, and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of involved. Approximately when the transactionerror took place. If You make an oral requestyou tell us orally, We may we require You to that you send the us your complaint or question in writing within 10 ten (10) business days. We will make best efforts to complete Our investigation determine whether an error occurred within 10 ten (10) business days after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 forty-five (45) days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s account your Account within 10 ten (10) business days for the amountamount you think is in error, so that you will have access to the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or question in writing and We we do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation.ten

Error Resolution. If You In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed below as soon as you can if you think Your your statement or receipt is wrong or if You you need more information about a transaction transfer listed on Your the statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from You no later than 60 days after We made available the First electronic statement on which the problem or error appeared. When calling or notifying us You must: a. Include the account holder name and account number. b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We you tell us orally we may require You to that you send the us your complaint or question in writing within 10 business days. We will make best efforts to complete Our tell you the results of our investigation within 10 business days (20 business days if the transfer involved a new account) after We we hear from You you and will correct any error promptly. HoweverIf we need more time, We however, we may take up to 45 days (90 days if the transfer involved a new account, was a foreign initiated transfer or a POS debit card transfer) to investigate the discrepancyyour complaint or questions. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s your account within 10 business days (20 business days if the transfer involved a new account) for the amountamount you think is in error, so that you have the use of the money during the time it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or question in writing and We we do not receive it within 10 business days, We we may not re-credit the your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless you already have an established account with us before this account is opened. We will tell you the results within three business days after completing our investigation. If We we decide that there was no error, We we will send You you a written explanation within three business days after We finish Our investigationexplanation. You may ask for copies of the documents documentation that we used in our investigation. You may notify the investigationBank in person, by telephone, or in writing for any unauthorized electronic fund transfers on your account. Notification by general e-mail to report an unauthorized transaction is not secure and therefore not advised.

Error Resolution. If You In case of errors or questions about electronic card transactions, please notify us as soon as possible if you think Your your statement or receipt is wrong wrong, or if You you need more information about a transaction listed on Your a statement or receipt. You can notify us via telephone at ▇-▇▇▇-▇▇▇-▇▇▇▇, please contact or email us as soon as possible using the information in the Contact section of this agreementat ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ or via courier or mail at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇, Rancho Cordova, CA 95670. We must hear from You you no later than 60 sixty (60) days after We the first statement, is made available the First electronic statement available, on which the problem or error appeared. If you believe your card is lost or stolen use the email address ▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. When calling or notifying you notify us: • Tell us You must: a. Include the account holder your name and account Card number. b. . • Describe the error or transaction in question that you are unsure about, and explain as clearly as possible the discrepancy. c. Indicate why you believe that it is an error or why you need more information. • Tell us the dollar amount of the transactionsuspected error and where and when the transaction took place. If You make an oral requestyou tell us orally, We we may require You to that you send the us your complaint or question in writing within 10 ten (10) business days. We will make best efforts to complete Our investigation within 10 • Within ten (10) business days after We we hear from You you, we will determine whether an error occurred, and if so, we will correct any the error promptly. HoweverIf we need more time, We however, we may take up to 45 forty-five (45) days to investigate the discrepancyyour complaint or question. If We take more than 10 days we decide to investigate a problemdo this, We we will re-credit the account holder’s correct your account within 10 ten (10) business days for the amountamount you think is in error, so that you will have the use of the money during the time that it takes us to complete our investigation. If the account holder is asked we ask you to put the discrepancy your complaint or questioning in writing and We we do not receive it within 10 ten (10) business days, We we may not re-credit the so correct your account. • We will tell you the results within three (3) business days after completing our investigation. If We we decide that there was no error, We will send You a you may request written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigationyour decision.