Complaint Response Clause Samples

Complaint Response. DEFINITION: < = 70% in 5 working days, and < = 80% in 30 calendar days; both in any three consecutive months or applicable state law. REPORTING CONSTITUTES: Percentage (including and numerator and denominator) that results from the following: Number of member complaints responded to within 5 working and 30 calendar days/ Total number of member complaints responded to within the month REPORTING DATE: Results reported monthly on due date of monthly, quarterly, or annual report.
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Complaint Response. The Contractor shall respond to all complaints from Customers, other than missed pickups, within twenty-four (24) hours if the complaint is received during a weekday or by the next business day if the complaint is received on a Saturday, Sunday or a Holiday.
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Complaint Response. Licensee shall ensure that all Subscribers have recourse to a satisfactory process to submit complaints. Licensee shall respond to all Subscriber Complaints within a reasonable time. Licensee shall follow a written internal appeal procedure for disputes over Subscriber Complaints.
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Complaint Response. Company shall respond to all customer Complaints within one (1) Business Day. In particular, if a Complaint involves a failure to collect Garbage, Recyclable Materials, Green Waste or Organic Waste within the normal collection schedule, Company shall Collect the material in question one (1) Business Day of being notified of the failure to Collect the material, provided that the Customer has properly placed materials for Collection in accordance with this Agreement, consistent with Section 4.A.16. Company shall have email capabilities to enable the public to communicate Complaints to Company via email.
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Complaint Response. GOAL PERFORMANCE STANDARD: A. 80% complaint response in 5 working days, B. 100% complaint response in 30 calendar days or applicable state law DEFINITION: Complaint response is defined as a response to the member (if they request that they receive a response; some members do not wish to be called back and this is documented) regarding the disposition of the complaint following the investigation of the complaint. Measure reported monthly. REPORTING CONSTITUTES: Percentage (including and numerator and denominator) that results from the following: Number of member complaints responded to within 5 working and 30 calendar days/ Total number of member complaints responded to within the month REPORTING DATE: Results reported monthly on due date of monthly, quarterly, or annual report. CURE PERIOD: 30 days commencing with the first day following the end of the applicable reporting period.
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Complaint Response. The D RCA Ops O or RGS PAO will normally respond to noise complaints relating to gliding operations. The public may make noise complaints through W Ops, or directly to RCA Ops.
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Complaint Response. The Contractor shall maintain an office telephone and/or available 1-800 # for the receipt of service calls or complaints and shall be available for such calls on all business days from 8:00 AM until 4:30 PM and between 8:00 AM and 12:00 PM on Saturdays. All complaints shall be given prompt, courteous attention. In the case of alleged missed collection, the Contractor shall investigate, and if such allegation is verified, collection shall be made within 24 hours after the complaint is received. The Contractor shall designate, in writing, the person to serve as agent for the Contractor and liaison to the Township.
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Complaint Response. Operator has a dedicated phone line to address complaints that is open 24 hours per day, 7 days a week. All substantive and actionable complaints received by Operator are documented, investigated, with an initial response within 24 hours communicated to the complainant, landowner, City LGD and appropriate state agency officials. Once appropriate corrective actions have been taken, those actions will be communicated to the complainant, landowner, City LGD and appropriate state agency officials. Coordination with City LGD will be ongoing to ensure the effectiveness of the complaint management process. iv. COGCC: ▇▇▇▇://▇▇▇▇▇.▇▇▇▇▇.▇▇.▇▇/complaints.html#/complaints A. Interim Reclamation Plan. An interim reclamation plan, taking into account the interests of the Surface Owner, must be approved by the City. The interim reclamation plan must include, at minimum:
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Complaint Response. GOAL PERFORMANCE STANDARD:
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Related to Complaint Response

  • Incident Response Operator shall have a written incident response plan that reflects best practices and is consistent with industry standards and federal and state law for responding to a data breach, breach of security, privacy incident or unauthorized acquisition or use of any portion of Data, including PII, and agrees to provide LEA, upon request, an executive summary of the written incident response plan.

  • Security Incident Response Upon becoming aware of a Security Incident, MailChimp shall notify Customer without undue delay and shall provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by Customer.

  • Timely and Sustained Response Interconnection Customer shall ensure that the Small Generating Facility’s real power response to sustained frequency deviations outside of the deadband setting is automatically provided and shall begin immediately after frequency deviates outside of the deadband, and to the extent the Small Generating Facility has operating capability in the direction needed to correct the frequency deviation. Interconnection Customer shall not block or otherwise inhibit the ability of the governor or equivalent controls to respond and shall ensure that the response is not inhibited, except under certain operational constraints including, but not limited to, ambient temperature limitations, physical energy limitations, outages of mechanical equipment, or regulatory requirements. The Small Generating Facility shall sustain the real power response at least until system frequency returns to a value within the deadband setting of the governor or equivalent controls. An Applicable Reliability Standard with equivalent or more stringent requirements shall supersede the above requirements.

  • Client Responsibility For clarity, the parties agree that in reviewing the documents referred to in clause (b) above, Patheon’s role will be limited to verifying the accuracy of the description of the work undertaken or to be undertaken by Patheon. Subject to the foregoing, Patheon will not assume any responsibility for the accuracy of any application for receipt of an approval by a Regulatory Authority. The Client is solely responsible for the preparation and filing of the application for approval by the Regulatory Authority and any relevant costs will be borne by the Client.

  • Emergency Response Partners must develop, maintain, and carry out a response plan for public water system emergencies, including disease outbreaks, spills, operational failures, and water system contamination. Partners must notify DWS in a timely manner of emergencies that may affect drinking water supplies.