Service Complaints Clause Samples
The Service Complaints clause establishes a formal process for addressing and resolving issues or dissatisfaction related to the services provided under the agreement. Typically, it outlines the steps a client must take to submit a complaint, such as providing written notice and allowing the service provider a specified period to investigate and respond. This clause ensures that both parties have a clear, structured method for handling grievances, thereby promoting transparency and helping to resolve disputes efficiently before they escalate.
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Service Complaints. For service problems, including a POWER OUTAGE, you should contact your
Service Complaints. For service problems, including a POWER OUTAGE, you should contact your local utility as set forth in the Product Sheet.
Service Complaints. The DISTRICT maintains a service complaint log system with complaints recorded daily. Weekly reports of the complaints are provided to the VENDOR and the VENDOR is required to respond to these complaints weekly. Problems deemed serious by the DISTRICT will be communicated daily by phone or email for immediate attention. VENDOR personnel shall be available to meet with parents, school administrators, and students to resolve problems.
Service Complaints. Call your Utility (National Grid at ▇-▇▇▇-▇▇▇-▇▇▇▇).
Service Complaints. If I experience service problems, I should contact my Utility by phone at: Consolidated Edison New York State Electric & National Grid Gas Company (NYSEG) Orange & Rockland Central ▇▇▇▇▇▇ Rochester Gas & Electric (RG&E) 800‐752‐6633 800‐572‐1131 1‐800‐642‐4272 877‐434‐4100 800‐527‐2714 800‐743‐2110 IN AN EMERGENCY I SHOULD IMMEDIATELY CALL MY UTILITY AT: Consolidated Edison New York State Electric & Gas National Grid Company (NYSEG) Orange & Rockland Central ▇▇▇▇▇▇ Rochester Gas & Electric (RG&E) 800‐752‐6633 800‐572‐1131 1‐800‐867‐5222 877‐434‐4100 800‐527‐2714 800‐743‐1701
Service Complaints. The service complaint shall be addressed as enclosed in Annexure C. The complaint shall be acknowledged by the Service Provider in 24 Working Hours. In case of re-occurrence of the service complaint, the outlined actions in clause 24 will be triggered Service Provider shall be solely liable & responsible for compliance of applicable Labour Laws in respect of its employee, agents, representatives and sub-Contractors (if allowed) and in particular laws relating to terminal benefits such as Pension, Gratuity, Provident Fund, Bonus or other benefits to which they may be entitled and the laws relating to Contract Labour, Minimum Wages, etc., and the Bank shall have no liability in these regards. Further, the Service Provider would indemnify/make good for the losses to the Bank for non-compliance or any claims against the Bank arising out of any non-compliance as above.
Service Complaints. 11 CONTRACTOR shall handle all service complaints in a prompt and efficient
Service Complaints. 5 13.06.1 CONTRACTOR shall handle all service complaints in a prompt 6 and efficient manner. In the case of a dispute between CONTRACTOR and a Service 7 Recipient, CONTRACTOR will refer the matter to the City Representative for review.
Service Complaints. (1) All customer complaints shall be directed to Grantee. Grantee shall record all complaints received by mail, by telephone or in person (including date, name, address of complainant and nature of complaint). Grantee agrees to use its best efforts to resolve all complaints by close of business of the second business (waste collection) day following the date on which such complaint is received. Service complaints may be investigated by the City’s Solid Waste and Recycling Coordinator (“City Coordinator”), or his/her designee. Unless a resolution satisfactory to the complainant, the Grantee and the City Coordinator is reached, the complainant may refer the matter to the City Manager or his/her designee for review.
(2) Grantee will maintain records listing the date of customer complaints, the customer, describing the nature of the complaint or request, and when and what action was taken by the Grantee to resolve the complaint. All such records shall be maintained for a period of twenty-four (24) months and shall be available for inspection by the City.
Service Complaints. All Customers' Complaints shall be directed to Contractor. Contractor shall record all Complaints, including date, time, complainant's name and address, nature of Complaint, and date and manner of resolution of Complaint. Contractor shall maintain this information in a computerized service complaint log. This service complaint log shall be available for review by City representatives during Contractor’s office hours. Upon request by City, Contractor shall provide a copy of this service complaint log on comput- er disc, or via email, in a format compatible with City's computer system.