Service Complaints. All Customers' Complaints shall be directed to Contractor. Contractor shall record all Complaints, including date, time, complainant's name and address, nature of Complaint, and date and manner of resolution of Complaint. Contractor shall maintain this information in a computerized service complaint log. This service complaint log shall be available for review by City representatives during Contractor’s office hours. Upon request by City, Contractor shall provide a copy of this service complaint log on comput- er disc, or via email, in a format compatible with City's computer system.
Appears in 2 contracts
Sources: Solid Waste Collection Service Agreement, Solid Waste Collection Service Agreement