Complaints Process Sample Clauses

Complaints Process. ‌ The School shall adopt and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard by the School’s Governing Board. For matters concerning the operations and administration of the School, the decision by the School's Governing Board shall be considered final, except where the complaint pertains to a possible violation of any law or breach of this Charter Contract. In the case of a possible violation of law or breach of the Charter Contract, the Commission or other appropriate state agency may investigate the validity of the complaint to determine whether additional actions are needed. The complaints process shall be readily accessible from the School’s website, as described in Section 8.9, of this Charter Contract.

Complaints Process. 16.1 Together for Children has a complaints procedure in place which can be used in the following circumstances: 16.2 Together for Children’s complaints procedure can be found at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/aboutus/complaints 16.3 All providers of funded places should ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their free entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory Guidance for Local Authorities. 16.4 If a parent or provider is not satisfied with the way in which their complaint has been dealt with by the local authority or believes the local authority has acted unreasonably, they can make a complaint to the Local Authority Ombudsman. Such complaints will only be considered when all local complaints procedures have been exhausted.

Complaints Process. 16.1. The provider should ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory Guidance for Local Authorities. 16.2. The likelihood of complaints arising from parents/carers in relation to the Early Education Funding is greatly reduced if providers fully comply with the Early Education and Childcare Statutory Guidance for Local Authorities, supply appropriate up to date information to parents/carers and have clear and transparent pricing policies in place. If, however, a parent/carer chooses to raise a concern or make a complaint regarding Early Education Funding or additional charges imposed as a condition of accessing this without prior agreement, they will be supported by the LA to do so in the following ways: - Parents/carers will be encouraged to discuss the issue with their provider in order to seek resolution in the first instance, and will be directed to Family Information Service/Children’s Information Service website which summarises Early Education Funding - If the situation remains unresolved the parent/carer will be encouraged to contact the Early Education Funding Team that will investigate the issue with the childcare provider to ensure compliance with the Early Education and Childcare Statutory Guidance for Local Authorities - If the investigation confirms that the childcare provider is operating in accordance with the Early Education and Childcare Statutory Guidance for Local Authorities, they will be informed of this outcome. Parents/carers will also be informed and provided with support to understand the specific, related elements of the criteria - If the investigation confirms that the provider is failing to comply with any element of the Early Education and Childcare Statutory Guidance for Local Authorities the Early Education Funding Team Manager will work with the childcare provider to rectify the situation and ensure compliance. Providers and parents/carers will be informed of this outcome in writing. - If parents/carers are unhappy with the way in which their concerns have been dealt with they may make a formal complaint using the BCP Council Complaints Procedure. 16.3. If a parent or provider is not satisfied with the way in which their complaint has been dealt with by the LA or believes the LA has acted unreasonably, they can make ...

Complaints Process. 19.1 The Supplier shall notify NHS Supply Chain of any formal written complaints made by other Participating Authorities relating to the Supplier’s noncompliance with any of its obligations under any Contract within two (2) Business Days of the Supplier becoming aware of such complaints. 19.2 Without prejudice to any rights and remedies that the Participating Authority may have under the relevant Contract and/or NHS Supply Chain may have under this Framework Agreement, the Supplier shall use its reasonable endeavours to resolve such complaint within ten (10) Business Days and in so doing, shall deal with the complaint fully, expeditiously and fairly. 19.3 Within two (2) Business Days of a written request by NHS Supply Chain, the Supplier shall provide further reasonable details of the complaint to NHS Supply Chain, including details of the steps being taken to progress its resolution and, following its resolution, details of how and when the complaint was resolved.

Complaints Process. Bidders that consider they were not treated fairly during any SPC procurement process may lodge a protest. The protest should be addressed to ▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇. The bidder must provide the following information: (1) full contact details; (2) details of the relevant procurement; (3) reasons for the protest, including how the alleged behaviour negatively impacted the bidder; (4) copies of any documents supporting grounds for protest; (5) the relief that is sought.

Complaints Process. 15.1 The local authority has a complaints procedure for parent carers who are not able to resolve their concerns directly with their provider. 15.2 The provider should ensure they have a complaints procedure in place that is published and accessible for parent carers who are not satisfied their child has received their free entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory guidance for local authorities. 15.3 If a parent carer or provider is not satisfied with the way in which their complaint has been dealt with by the local authority or believes the local authority has acted unreasonably, they can make a complaint to the local authority Ombudsman. Such complaints will only be considered when the local complaints procedures have been exhausted.

Complaints Process. If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) or your Amsaan UK representatives in resort immediately or contact Amsaan UK via email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. If you wish to send a complaint, please contact ▇▇▇▇▇▇ UK via email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Amsaan UK is committed to resolving all complaints within 30 days following investigation. Complaints can only be investigated within 14 days of the tour returning. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted. Details of this scheme are available from The Travel Industry Arbitration Service, administered by: Dispute Settlement Services ▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.

Complaints Process. 27.1 The Provider must ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their FEL in the correct way, as set out in this Agreement and in Early Education and Childcare Statutory guidance for Local Authorities. In the first instance the parents should discuss the complaint with the Provider to seek a resolution, before contacting the Council. 27.2 Further information on how to escalate a complaint to the Council is set out in Section 2.10 of the FEL Code

Complaints Process. 4.15.1 Concerns or complaints regarding your accommodation are not permitted reasons to withhold payment. Concerns should be raised immediately at ▇▇▇▇▇ ▇▇▇▇ Reception. Students may also log maintenance issues in the maintenance binder at ▇▇▇▇▇ ▇▇▇▇ Reception. Concerns which require further investigation or referral, should be directed to the Operations Manager.