Common use of Complaints Process Clause in Contracts

Complaints Process. 27.1 The Provider must ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their FEL in the correct way, as set out in this Agreement and in Early Education and Childcare Statutory guidance for Local Authorities. In the first instance the parents should discuss the complaint with the Provider to seek a resolution, before contacting the Council. 27.2 Further information on how to escalate a complaint to the Council is set out in Section 2.10 of the FEL Code

Complaints Process. 27.1 35.1 The Provider must ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their FEL in the correct way, as set out in this Agreement and in Early Education and Childcare Statutory guidance for Local Authorities. In the first instance the parents should discuss the complaint with the Provider to seek a resolution, before contacting the Council.Council.‌‌‌ 27.2 35.2 Further information on how to escalate a complaint to the Council is set out in Section 2.10 of the FEL CodeCode‌

Complaints Process. 27.1 26.1 The Provider must ensure they have a complaints procedure in place that is published and accessible for parents who are not satisfied their child has received their FEL free entitlement in the correct way, as set out in this Agreement and in Early Education and Childcare Statutory guidance for Local Authorities. In the first instance the parents should discuss the complaint with the Provider to seek a resolution, before contacting the Council. 27.2 26.2 Further information on how to escalate a complaint to the Council process complaints is set out in Section 2.10 2.9 of the FEL Codecode.