Common use of Complaints Process Clause in Contracts

Complaints Process. If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) or your Amsaan UK representatives in resort immediately or contact Amsaan UK via email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. If you wish to send a complaint, please contact ▇▇▇▇▇▇ UK via email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Amsaan UK is committed to resolving all complaints within 30 days following investigation. Complaints can only be investigated within 14 days of the tour returning. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted. Details of this scheme are available from The Travel Industry Arbitration Service, administered by: Dispute Settlement Services ▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇ E-mail: ▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.