Service Complaints. The DISTRICT maintains a service complaint log system with complaints recorded daily. Weekly reports of the complaints are provided to the VENDOR and the VENDOR is required to respond to these complaints weekly. Problems deemed serious by the DISTRICT will be communicated daily by phone or email for immediate attention. VENDOR personnel shall be available to meet with parents, school administrators, and students to resolve problems.
Appears in 7 contracts
Sources: General Student Transportation Services Agreement, General Student Transportation Services Agreement, Student Transportation Services Agreement
Service Complaints. The DISTRICT School District maintains a service complaint log system with complaints recorded daily. Weekly reports of the complaints are provided to the VENDOR Contractor and the VENDOR Contractor is required to respond to these complaints weekly. Problems deemed serious by the DISTRICT School District will be communicated daily by phone or email for immediate attention. VENDOR Contractor personnel shall be available to meet with parents, school administrators, and students to resolve problems.
Appears in 5 contracts
Sources: General Student Transportation Services Agreement, General Student Transportation Services Agreement, Student Transportation Services Agreement