Complaint. An expression of dissatisfaction received orally or in writing that is of a less serious or formal nature that is resolved within one (1) business day of receipt.
Appears in 6 contracts
Sources: Mississippichip Program Regulatory Requirements Appendix, Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco), Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco)
Complaint. An expression of dissatisfaction dissatisfaction, regardless of whether identified as a “Complaint,” received by any employee of the Contractor orally or in writing that is of a less serious or formal nature that is resolved within one (1) business calendar day of receipt.
Appears in 6 contracts
Sources: Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco), Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco), Contract Between the State of Mississippi Division of Medicaid and a Coordinated Care Organization (Cco)
Complaint. An expression of dissatisfaction dissatisfaction, regardless of whether identified as a “Complaint”, received by any employee of the Contractor orally or in writing that is of a less serious or formal nature that is resolved within one (1) business day of receipt.
Appears in 5 contracts
Sources: Contract for Administration of the Children’s Health Insurance Program, Contract, Contract
Complaint. An expression of dissatisfaction dissatisfaction, regardless of whether identified as a “Complaint”, received by any employee of the Contractor orally or in writing that is of a less serious or formal nature that is resolved within one (1) business calendar day of receipt. A Complaint not resolved within one (1) calendar day of receipt shall be treated as a Grievcance.
Appears in 2 contracts
Sources: Contract for Administration of the Children’s Health Insurance Program, Contract for Administration of the Children’s Health Insurance Program