COMPLAINTS AND REQUESTS Clause Samples

The 'Complaints and Requests' clause establishes a formal process for parties to raise concerns or make specific requests related to the agreement. Typically, it outlines how complaints should be submitted, the timeframe for responses, and the responsibilities of each party in addressing issues or fulfilling requests. For example, it may require written notice of complaints and set deadlines for resolution. This clause ensures that any problems or needs that arise during the contract are handled efficiently and transparently, helping to prevent misunderstandings and maintain a cooperative relationship between the parties.
COMPLAINTS AND REQUESTS. All housekeeping concerns and/or requests made to the contractor will be done in writing via e- mail. Concerns and/or requests should be addressed between the Contractor and Building Manager or Director of Facilities Management. A resolution shall be addressed by the contractor within 24 hours. If there is a performance deficiency, a Corrective Action Report (CAR) may be used. Complete this form to report concerns with vendors or commodities. Be sure to furnish as much detail as possible. ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/divisionwide/forms.shtml
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COMPLAINTS AND REQUESTS. All housekeeping complaints and/or requests made to the contractor will be done in writing by e-mail. When possible, complaints will be addressed within 24 hours.
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COMPLAINTS AND REQUESTS. 25.5.1. Any complaints or requests should be introduced via the Bank’s Customer Happiness Centre. This self-service is a service which generates automated answers. 25.5.2. Clients also have a direct access to a chat with human employees. This chat will be available on business days and during business working hours (9:00 am to 5:00 pm). Bank business days are subject to changes. Please refer to the Bank’s FAQ for more information on the bank business days. If the need arises, contacts by text messages, phone or email will be organised. 25.5.3. Clients who have lost their phone and cannot access the relevant section of the Bank’s Website (for example due to card restriction) may reach the emergency centre using the phone number, which he/she finds in the Bank’s FAQ. Please note that this channel should only be used if the relevant section of the Bank’s App or Website are unavailable. 25.5.4. A Client who wants to report an issue should refer to the relevant instructions available on the App or the FAQ. The Customer Happiness Centre will always attempt to find an adequate solution in a reasonable timeframe. 25.5.5. If the Client is of the opinion that the Customer Happiness Centre did not find an appropriate solution to his/her problem, he/she will be able to start an official complaint procedure with the Bank. Complaints will be handled within the timeframe provided by applicable regulation. Answers and complaints resolution shall be sent in PDF format to an e-mail address of the Client, provided during the on-boarding process. 25.5.6. Clients who qualify as consumers (natural persons acting outside the scope of their professional activities) and who are not satisfied with the Bank’s position may contact: ● the Belgian Ombudsman in financial matters (“Ombudsfin”): Ombudsfin North Gate II, Roi ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇, ▇ (▇▇▇ ▇) ▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Email : ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇ Fax : +▇▇ ▇ ▇▇▇ ▇▇ ▇▇ Web : ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇/ and/or ● The UK Financial Ombudsman: Financial Ombudsman ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇, ▇▇▇ ▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ Tel.: ▇▇▇▇ ▇▇▇ ▇▇▇▇ Web: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/
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Related to COMPLAINTS AND REQUESTS

  • COMPLAINTS AND GRIEVANCES 8.01 Time limits mentioned in the grievance procedure may be extended by mutual agreement. Saturdays, Sundays, and paid holidays shall not be counted in determining the time in which any action is to be taken or completed in any steps of the Grievance or Arbitration Procedures. 8.02 It is the mutual desire of the parties that complaints of the Nurses shall be adjusted as quickly as possible, and it is understood that a Nurse has no grievance until the Nurse has first given the Director of Nursing and Personal Care an opportunity of adjusting the complaint. If a Nurse has a complaint, she may, with the assistance of a Nurse Representative, discuss it with the Director of Nursing and Personal Care within ten (10) days after she becomes aware of the circumstances giving rise to the complaint have occurred. The Director of Nursing and Personal Care should give a decision within ten (10) days following such discussion and failing settlement, it may be taken up as a grievance, in writing, within ten (10) days following the Director of Nursing and Personal Care's decision. 8.03 Should a grievance arise, the Grievor will discuss the grievance with the Association Representative on the Employee's own time or at a time convenient to the Corporation. 8.04 Grievances properly arising under this Agreement shall be adjusted and settled as follows: A Nurse, who may have the assistance of an Employee Representative, may present a grievance in writing within ten (10) working days of the circumstances giving rise to it to the Administrator, who shall render a decision in writing within ten (10) working days following the day on which the grievance was submitted. If this decision is unsatisfactory, Step No. 2 may be invoked within ten (10) working days from receipt of the Administrator’s, reply. The grievance may be referred to the General Manager, Long-Term Care by submitting it to him/her within the time limits noted above. The grievance shall be discussed with Association Representatives within ten (10) working days of the submission and the General Manager, Long-Term Care shall make his decision known within ten (10) working days following the date of the discussions. If this decision is considered unsatisfactory then Step No. 3 may be invoked within ten

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities. 2. A department head shall be responsible for ensuring that all allegations of misconduct or other complaints against an employee on which any action is to be taken or a record is to be made shall be investigated. The investigator shall be allowed to interview the complainant prior to notifying the employee.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.