Common use of Complaints and Returns Clause in Contracts

Complaints and Returns. 7.1 On receipt of the products ESPRINET shall check the state and the conformity of the products within 10 days after the date the delivery note was undersigned. 7.2 All complaints relating to the conformity of the products to the order, including those relating to their quantity and/or external appearance shall be made in writing and communicated by e-mail to the SUPPLIER within and not latest than 15 days from receipt. 7.3 Should the products be defective, ESPRINET shall have the right to return them to the SUPPLIER and the defective products shall be credited to ESPRINET by Credit note which shall be issued within the following month. The transport costs for the defective product shall be charged to the SUPPLIER. 7.4 This article shall not apply to the so-called “anonymous faults” (that is, those faults that are not evident at the time of the transfer of the faulty product from one subject to another during the distribution chain and which emerge solely at the time that the same product arrives at the consumer), which are dealt with cumulatively by the dispositions in the following article 10.

Complaints and Returns. 7.1 On receipt of the products ESPRINET ZELIATECH shall check the state and the conformity of the products within 10 days after the date the delivery note was undersigned. 7.2 All complaints relating to the conformity of the products to the order, including those relating to their quantity and/or external appearance shall be made in writing and communicated by e-mail e -mail to the SUPPLIER within and not latest than 15 days from receipt. 7.3 Should the products be defective, ESPRINET ZELIATECH shall have the right to return them to the SUPPLIER and the defective products shall be credited to ESPRINET ZELIATECH by Credit note which shall be issued within the following month. The transport costs for the defective product shall be charged to the SUPPLIER. 7.4 This article shall not apply to the so-called “anonymous faults” (that is, those faults that are not evident at the time of the transfer of the faulty product from one subject to another during the distribution chain and which emerge solely at the time that the same product arrives at the consumer), which are dealt with cumulatively by the dispositions in the following article 10.