Common use of Complaints and Returns Clause in Contracts

Complaints and Returns. In connection with the delivery the Customer shall immediately inspect the delivered products thoroughly and appropriately. If the Customer claims that the delivered product is visibly damaged from the transport, including the packaging and wrapping, the Customer shall immediately notify Omron of this no later than on the date of delivery. If the Customer claims that the delivered product had a hidden defect caused by the transport when delivered, the Customer shall notify Omron of this no later than eight (8) working days from the delivery of the product to the Customer. If the Customer claims that Omron has not delivered the correct number of ordered products or that Omron has not delivered the product that the Customer actually ordered, the Customer shall notify Omron of this no later than eight (8) working days from the delivery of the product to the Customer. By acknowledging receipt of the products, the Customer confirms that the delivery is consistent with the order confirmation. Only stock goods in new condition and in undamaged original packaging will be accepted for returns. Any return of goods must be agreed in advance with Omron and against the Customer's prior payment of a return fee constituting 15 % of the product price with the minimum return fee being DKK 500. Omron will then issue a return number to the Customer.

Complaints and Returns. In connection with the delivery the Customer shall immediately inspect the delivered products thoroughly and appropriately. If the Customer claims that the delivered product is visibly damaged from the transport, including the packaging and wrapping, the Customer shall immediately notify Omron of this no later than on the date of delivery. If the Customer claims that the delivered product had a hidden defect caused by the transport when delivered, the Customer shall notify Omron of this no later than eight (8) working days from the delivery of the product to the Customer. If the Customer claims that Omron has not delivered the correct number of ordered products or that Omron has not delivered the product that the Customer actually ordered, the Customer shall notify Omron of this no later than eight (8) working days from the delivery of the product to the Customer. By acknowledging receipt of the products, the Customer confirms that the delivery is consistent with the order confirmation. Only stock goods in new condition and in undamaged original packaging will be accepted for returns. Any return of goods must be agreed in advance with Omron and against the Customer's prior payment of a return fee constituting 15 20 % of the product price with the minimum return fee being DKK 5002.250. Omron will then issue a return number to the Customer.