COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint. 36.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 36.3 Within two (2) working days of a request by the Authority, the Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 8 contracts
Sources: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
36.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
36.3 Within two (2) working days Working Days of a request by the Authority, the Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 7 contracts
Sources: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider Supplier shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the ProviderSupplier's plans to resolve such Complaint.
36.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider Supplier to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider Supplier shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
36.3 Within two (2) working days Working Days of a request by the Authority, the Provider Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 6 contracts
Sources: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
36.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
36.3 Within two (2) working days Working Days of a request by the Authority, the Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 2 contracts
Sources: Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Service Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Service Provider's plans to resolve such Complaint.
36.2 . Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under the this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Service Provider to take remedial action under the provisions of the this Framework Agreement or a Call-Off Contract, the Service Provider shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint complaint fully, expeditiously and fairly.
36.3 . Within two (2) working days Working Days of a request by the Authority, the Service Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 2 contracts
Sources: Framework Agreement, Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
36.2 . Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under the this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the this Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint complaint fully, expeditiously and fairly.
36.3 . Within two (2) working days Working Days of a request by the Authority, the Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 1 contract
Sources: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 37.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
36.2 37.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
36.3 37.3 Within two (2) working days Working Days of a request by the Authority, the Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 1 contract
Sources: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
36.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
36.3 Within two (2) working days Working Days of a request by the Authority, the Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution].
Appears in 1 contract
Sources: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 The Provider Potential Supplier shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the ProviderPotential Supplier's plans to resolve such Complaint.
36.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider Potential Supplier to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider Potential Supplier shall use all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
36.3 Within two (2) working days Working Days of a request by the Authority, the Provider Potential Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 1 contract
Sources: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 38.1 The Provider shall notify the Authority of any Complaint made by Other Contracting Bodies within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
36.2 38.2 Without prejudice to any rights and remedies that a complainant may have at Lawlaw, including under the this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the this Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint complaint fully, expeditiously and fairly.
36.3 38.3 Within two (2) working days Working Days of a request by the Authority, the Provider shall provide full details of a Complaint to the Authority, including details of steps taken to its resolution.
Appears in 1 contract
Sources: Framework Agreement
COMPLAINTS HANDLING AND RESOLUTION. 36.1 34.1 The Provider shall notify the Authority Council of any Complaint made by Other Contracting Bodies any person in relation to the Agreement within two (2) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
36.2 34.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under the Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Provider to take remedial action under the provisions of the Framework Agreement or a Call-Off Contract, the Provider shall use all reasonable its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
36.3 34.3 Within two (2) working days Working Days of a request by the AuthorityCouncil, the Provider shall provide full details of a Complaint to the AuthorityCouncil, including details of steps taken to its resolution.
Appears in 1 contract
Sources: Dynamic Purchasing System Agreement