Complaints Management Sample Clauses
The Complaints Management clause outlines the procedures and responsibilities for handling complaints related to the agreement or services provided. Typically, it specifies how complaints should be submitted, the timeframe for acknowledging and resolving them, and the roles of each party in the process. This clause ensures that any issues or grievances are addressed promptly and systematically, thereby promoting transparency and maintaining trust between the parties.
Complaints Management. The IPS views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. The IPS undertakes to: - provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint; - make sure all complaints are investigated fairly, promptly and in confidence; - handle all complaint information sensitively, telling only those who need to know; following any relevant data protection requirements; - gather information which helps the IPS to improve relevant practices and procedures. Complaints from prisoners are handled under a specific policy and procedure in line with the Prison Rules. There is a general complaints policy for the handling of all other concerns and issues raised.
Complaints Management. The IBSA Blind Games Complaints Management Process applies to all camps and competitions including travel, related to the IBSA World Blind Games, please ensure you aware of the BSA IBSA Blind Games Complaints Management Process which can be found at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇▇▇
Complaints Management. All complaints received by ▇▇▇▇▇▇▇▇ will be dealt with in a prompt and professional manner and will be thoroughly investigated in order that we may understand their cause, prior to reporting back to the associated parties. Elmhurst will deal with complaints reported by members of the public, statutory bodies or other third parties although, where possible, Members should in the first instance, attempt to resolve any complaints made against them directly with the complainant and in accordance with Elmhurst’s Code of Conduct. Members must report all complaints to Elmhurst, even if they are resolved to the complainant’s satisfaction without assistance from us. If for whatever reason the complaint is unresolved, complainants should visit ▇▇▇▇▇▇▇▇’s website, and record their complaint via an online form. ▇▇▇▇▇▇▇▇ endeavour to respond to a complaint within five working days of it being logged. Our initial response will aim to resolve the complaint where possible although, if additional time is required for further investigation, an estimate of the likely timescale will be provided. Once a formal resolution has been agreed, this will be reported back to all interested parties. In the event that a complaint cannot be resolved to the satisfaction of all parties, the matter will be escalated. Further detail can be found in Elmhurst’s Complaints Resolution Process, available on our website.
Complaints Management. 19.1 AGPAL welcomes feedback from clients, and ensures that an open and transparent complaints management system is operational across all of its business units. Version: 8.0 Page | 12 Document Updated: February 2020
19.2 AGPAL will protect the identity of people making complaints where this is practical and appropriate. Personal information that identifies individuals will only be disclosed or used by AGPAL as permitted under the relevant privacy laws, secrecy provisions and any relevant confidentiality obligations.
19.3 Complaints will be accepted either verbally or in writing; however, to ensure that the aspects of the complaint can be accurately investigated, it is preferred that all formal complaints are received in writing (electronically or in hard copy).
19.4 AGPAL will acknowledge any complaint received within five (5) business days of receipt, and the complainant(s) will be provided with information about the complaint management process, as well as the feedback and communication the complainant(s) can expect throughout the complaint investigation process.
19.5 Where the practice is not satisfied with the outcome of AGPAL’s complaint investigation, the practice will be provided with information on the mechanisms to escalate the issue.
19.6 By entering into this agreement, where the practice escalates an issue of complaint to a body external to AGPAL, the practice consents to the disclosure of documentation or other information held by AGPAL, concerning the matter/s relevant to the complaint, to the external body investigating the complaint.
Complaints Management. 8.1. This clause applies if a Party receives a complaint about the conduct of the other Party or a HHS in relation to the performance of obligations under this MOU.
8.2. The Parties agree to work cooperatively to resolve complaints as quickly as possible and at the lowest level appropriate to the nature of the complaint, in line with existing agency policies and processes.
8.3. Where complaints cannot be resolved locally, complaints made in relation to a HHS or its staff members are to be sent to the Chief Executive of the relevant HHS and will be the responsibility of the HHS.
8.4. Where complaints cannot be resolved locally, complaints made in relation to QCS or a QCS staff member are to be sent to the Deputy Commissioner, Custodial Operations and will be the responsibility of QCS.
8.5. This clause does not limit the option for staff to report misconduct to any other relevant body or to seek protection from reprisals under the Public Interest Disclosure Act 2010 (Qld).
8.6. This clause does not preclude anyone (staff, prisoners or relatives) from making a complaint to any other body.
Complaints Management. 7.1.1. Framework Providers must comply with the Complaints Management Procedure outlined in Part 5 of the Specification throughout the term of the Framework Agreement and failure to comply may result in termination.
Complaints Management. If ▇▇▇▇▇▇ discovers a defect, ▇▇▇▇▇▇ will notify the Supplier immediately, at the latest within 5 days after discovery. Later discovered defects are also displayed immediately. The 8D system is applicable. ⮚ to D3 within one working day ⮚ to D4 within five working day ⮚ D8 after completion of all measures, but at the latest after thirty working days Systematic problem-solving methods must be used (▇▇▇▇▇▇▇▇, 5 Why, etc.).
Complaints Management a) All complaints by third parties that are addressed to a Member and that implicate another Member or the Payment Scheme Manager must be delivered to that Member, respectively the Payment Scheme Manager, within the shortest possible time.
b) The management of complaints between the Members and/or between the Members and the Payment Scheme Manager with respect to the execution of Transactions is described in the Operating Regulations.
Complaints Management. The operator must establish and maintain a complaints register. The register should contain details of the nature of any complaints received, including the date of the complaint, details of the complainant, and actions taken where practicable to resolve the particular issue.
Complaints Management. The PFRA will inform the Council’s Licensing Section of any complaints it receives and anyaction taken. The Council’s Licensing Section will advise the PFRA of any complaints received and will liaise with the PFRA to resolve issues relating to the conduct of fundraising activities where appropriate.