Complaints Procedures. You will enable Service Users, their families/whanau or other people to make complaints through a procedure for the identification and management of complaints. This procedure will meet the Code of Health and Disability Services Consumers’ Rights 1994 and will also ensure that:
Appears in 2 contracts
Sources: Community Pharmacy Services Agreement, Community Pharmacy Services Agreement
Complaints Procedures. You will enable Service Users, their families/whanau or other people to make complaints through a procedure for the identification and management of complaints. This procedure will meet the Code of Health and Disability Services Consumers’ Rights 1994 and will also ensure that:
Appears in 1 contract
Sources: Pharmacy Services Agreement