Conditions for Providing Support Services. Nginx’s obligation to provide Support Services is conditioned upon the following: (a) Customer makes reasonable efforts to correct the Error after consulting with Nginx; (b) Customer provides Nginx with sufficient information and resources to correct the Error either at Nginx’s customer support center or via remote access to Customer’s site, as well as access to the personnel, hardware, and any additional software involved in discovering the Error; (c) Customer promptly installs all Updates; and (d) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to operate the Products and ModSecurity Module, if applicable.
Appears in 3 contracts
Sources: Master Subscription and Services Agreement, Master Subscription and Services Agreement, Master Subscription and Services Agreement