Conditions of Billing. Customers that contact the Company concerning the billed amount for Supplier Generation Service or any other Supplier issue will be referred to Supplier’s toll free customer service number identified in Exhibit B, and included on each Customer’s bill. Per PURA approval, there is a charge to the Supplier for the cost of these Customer calls. The Company will not undertake bill investigations, customer inquiries concerning Supplier charges, or the settlement of billing disputes on behalf of Supplier unless otherwise specified in Exhibit A. If the Company performs billing of Generation Service for the Supplier, the Company will bill, collect, report and remit to the State of Connecticut all sales taxes assessed upon Generation Service unless the Connecticut Department of Revenue Services directs that Supplier is responsible for the same.
Appears in 2 contracts
Sources: Electric Supplier Service Agreement, Electric Supplier Service Agreement