Common use of CONFLICT RESOLUTION PROCESS Clause in Contracts

CONFLICT RESOLUTION PROCESS. If you have a dispute with a Service Provider and an active, qualifying Plan, you may request ▇▇▇▇’s assistance in communicating with that Service Provider about your desired resolution (the “Complaint Resolution Process” or the “CRP”). You may request to participate in the CRP through our Website or by contacting a member care representative. you then will be requested to complete and return to ▇▇▇▇ certain documentation relating to your complaint. Shortly thereafter, a member of our Complaint Resolution Team will contact you to obtain additional information and understand your desired resolution. The Complaint Resolution Team then will contact the Service Provider to explain your complaint and desired resolution and to ask the Service Provider to respond in writing within a reasonable timeframe. If the Service Provider agrees to your desired resolution or supplies a counteroffer that you find acceptable, the case is considered resolved, your review regarding the Service Provider will be removed, and you will have the opportunity to submit updated feedback about your experience. If the Service Provider responds but does not resolve the matter as described above, your feedback shall remain unchanged. Your participation in the CRP is at ▇▇▇▇’s sole discretion. We reserve the right to reject your request to participate for any reason. By participating in the CRP, you consent to have your complaint and a story about the circumstances relating to the CRP published in our monthly magazine and online publications. For complaints involving health care providers, we may ask you to sign a HIPAA (Health Insurance Portability and Accountability Act) waiver to allow the Service Provider to discuss the issue with us. The CRP is not a legal forum and ▇▇▇▇ does not, at any time, become a party to your dispute with the Service Provider. ▇▇▇▇ is neither a mediator nor an arbitrator and does not provide legal advice or assistance. If you believe legal services are necessary or would be helpful to resolve your dispute with a Service Provider, ▇▇▇▇ encourages you to consult with an attorney. ▇▇▇▇ does not guarantee that your participation in the CRP will result in a satisfactory outcome or your desired resolution. You agree that, by offering the CRP, ▇▇▇▇ does not waive any of its disclaimers or limitations of liability, including without limitation those set forth under Sections 15 (Service Providers), 26 (Warranty Disclaimer), and 27 (Limitation of Liability). You acknowledge and agree that, during the Term of your Plan, ▇▇▇▇ may—in its sole discretion and without notice—change the CRP program, including without limitation, its name, process, and/or function.

CONFLICT RESOLUTION PROCESS. If you You have a dispute with a Service Provider and an active, qualifying Plan, you You may request ▇▇▇▇▇’s List’s assistance in communicating with that Service Provider about your Your desired resolution (the “Complaint Resolution Process” or the “CRP”). You may request to participate in the CRP through our Website or by contacting a member care representative. you You then will be requested to complete and return to ▇▇▇▇ ▇▇’s List certain documentation relating to your Your complaint. Shortly thereafter, a member of our Complaint Resolution Team will contact you You to obtain additional information and understand your Your desired resolution. The Complaint Resolution Team then will contact the Service Provider to explain your Your complaint and desired resolution and to ask the Service Provider to respond in writing within a reasonable timeframe. If the Service Provider agrees to your Your desired resolution or supplies a counteroffer that you You find acceptable, the case is considered resolved, your Your review regarding the Service Provider will be removed, and you You will have the opportunity to submit updated feedback about your Your experience. If the Service Provider responds but does not resolve the matter as described above, your Your feedback shall remain unchanged. Your participation in the CRP is at ▇▇▇▇▇’s List’s sole discretion. We reserve the right to reject your Your request to participate for any reason. By participating in the CRP, you You consent to have your Your complaint and a story about the circumstances relating to the CRP published in our monthly magazine and online publications. For complaints involving health care providers, we may ask you You to sign a HIPAA (Health Insurance Portability and Accountability Act) waiver to allow the Service Provider to discuss the issue with us. The CRP is not a legal forum and ▇▇▇▇ ▇▇’s List does not, at any time, become a party to your Your dispute with the Service Provider. ▇▇▇▇ ▇▇’s List is neither a mediator nor an arbitrator and does not provide legal advice or assistance. If you You believe legal services are necessary or would be helpful to resolve your Your dispute with a Service Provider, ▇▇▇▇ ▇▇’s List encourages you You to consult with an attorney. ▇▇▇▇ ▇▇’s List does not guarantee that your Your participation in the CRP will result in a satisfactory outcome or your Your desired resolution. You agree that, by offering the CRP, ▇▇▇▇ ▇▇’s List does not waive any of its disclaimers or limitations of liability, including without limitation those set forth under Sections 15 14 (Service Providers), 26 24 (Warranty Disclaimer), and 27 25 (Limitation of Liability). You acknowledge and agree that, during the Term of your Plan, ▇▇▇▇ ▇▇’s List may—in its sole discretion and without notice—change the CRP program, including without limitation, its name, process, and/or function.

CONFLICT RESOLUTION PROCESS. If you You have a dispute with a Service Provider and an active, qualifying Plan, you You may request ▇▇▇▇The Solo Ager’s assistance in communicating with that Service Provider about your Your desired resolution (the “Complaint Conflict Resolution Process” or the “CRP”). You may request to participate in the CRP through our Website or by contacting a member care representativethe community manager. you then will be You are requested to complete send complaints with detailed information and return certain documentation relating to Your complaint to ▇▇▇▇ certain documentation relating to your complaint▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Shortly thereafter, a member of our Complaint Resolution Team the community manager will contact you You to obtain additional information and understand your Your desired resolution. The Complaint Resolution Team community manager then will contact the Service Provider to explain your Your complaint and desired resolution and to ask the Service Provider to respond in writing within a reasonable timeframe. If the Service Provider agrees to your Your desired resolution or supplies a counteroffer that you You find acceptable, the case is considered resolved, your Your review regarding the Service Provider will be removed, and you You will have the opportunity to submit updated feedback about your Your experience. If the Service Provider responds but does not resolve the matter as described above, your Your feedback shall remain unchanged. Your participation in the CRP is at ▇▇▇▇The Solo Ager’s sole discretion. We reserve the right to reject your Your request to participate for any reason. By participating in the CRP, you You consent to have your Your complaint and a story about the circumstances relating to the CRP published in our monthly magazine online articles and online publicationsblogs. For complaints involving health care providers, we may ask you You to sign a HIPAA (Health Insurance Portability and Accountability Act) waiver to allow the Service Provider to discuss the issue with us. The CRP is not a legal forum and ▇▇▇▇ The Solo Ager does not, at any time, become a party to your Your dispute with the Service Provider. ▇▇▇▇ The Solo Ager is neither a mediator nor an arbitrator and does not provide legal advice or assistance. If you You believe legal services are necessary or would be helpful to resolve your Your dispute with a Service Provider, ▇▇▇▇ The Solo Ager encourages you You to consult with an attorney. ▇▇▇▇ The Solo Ager does not guarantee that your Your participation in the CRP will result in a satisfactory outcome or your Your desired resolution. You agree that, by offering the CRP, ▇▇▇▇ The Solo Ager does not waive any of its disclaimers or limitations of liability, including without limitation those set forth under Sections 15 11 (Service Providers), 26 27 (Warranty DisclaimerNo Warranty), and 27 28 (Limitation of Liability). You acknowledge and agree that, during the Term of your Plan, ▇▇▇▇ may—in its sole discretion and without notice—change the CRP program, including without limitation, its name, process, and/or function.

CONFLICT RESOLUTION PROCESS. If you You have a dispute with a Service Provider and an active, qualifying Plan, you You may request ▇▇▇▇My Best Life Club’s assistance in communicating with that Service Provider about your Your desired resolution (the “Complaint Conflict Resolution Process” or the “CRP”). You may request to participate in the CRP through our Website Websites or by contacting a member care representativethe community ambassador. you then will be You are requested to complete send complaints with detailed information and return certain documentation relating to Your complaint to ▇▇▇▇ certain documentation relating to your complaint▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Shortly thereafter, a member of our Complaint Resolution Team the community ambassador will contact you You to obtain additional information and understand your Your desired resolution. The Complaint Resolution Team community ambassador then will contact the Service Provider to explain your Your complaint and desired resolution and to ask the Service Provider to respond in writing within a reasonable timeframe. If the Service Provider agrees to your Your desired resolution or supplies a counteroffer that you You find acceptable, the case is considered resolved, your Your review regarding the Service Provider will be removed, and you You will have the opportunity to submit updated feedback about your Your experience. If the Service Provider responds but does not resolve the matter as described above, your Your feedback shall remain unchanged. Your participation in the CRP is at ▇▇▇▇My Best Life Club’s sole discretion. We reserve the right to reject your Your request to participate for any reason. By participating in the CRP, you You consent to have your Your complaint and a story about the circumstances relating to the CRP published in our monthly magazine online articles and online publicationsblogs. For complaints involving health care providers, we may ask you You to sign a HIPAA (Health Insurance Portability and Accountability Act) waiver to allow the Service Provider to discuss the issue with us. The CRP is not a legal forum and ▇▇▇▇ My Best Life Club does not, at any time, become a party to your Your dispute with the Service Provider. ▇▇▇▇ My Best Life Club is neither a mediator nor an arbitrator and does not provide legal advice or assistance. If you You believe legal services are necessary or would be helpful to resolve your Your dispute with a Service Provider, ▇▇▇▇ My Best Life Club encourages you You to consult with an attorney. ▇▇▇▇ My Best Life Club does not guarantee that your Your participation in the CRP will result in a satisfactory outcome or your Your desired resolution. You agree that, by offering the CRP, ▇▇▇▇ My Best Life Club does not waive any of its disclaimers or limitations of liability, including without limitation those set forth under Sections 15 13 (Service Providers), 26 29 (Warranty DisclaimerNo Warranties), and 27 30 (Limitation of Liability). You acknowledge and agree that, during the Term of your Plan, ▇▇▇▇ may—in its sole discretion and without notice—change the CRP program, including without limitation, its name, process, and/or function.