Common use of Consumer Enrollment Clause in Contracts

Consumer Enrollment. Each consumer assessed and authorized to receive homemaker services will be provided with a list of A3SSA-authorized Homemaker Service Providers, and the consumer may choose the Service Provider of their choice. A consumer may, at any time and at their sole discretion, terminate the services of the Service Provider and choose another authorized Homemaker Service Provider. A consumer must be contacted by the Service Provider within five (5) days upon receipt of approval for service by the A3SSA. The Service Provider must designate one point of contact to receive incoming referrals and updated homemaker services allocations, and to acknowledge and respond (in writing) to correspondence. The ICAT Homemaker form must be signed no later than the start of service date and returned via email to A3SSA. If the Service Provider fails to return the referral form within such five (5) day period, the consumer may select another Service Provider. In the case of an emergency homemaker, the Service Provider shall contact the consumer within two (2) days of receiving the referral. The Homemaker Service Provider is required to document each consumer visit, noting the tasks accomplished, the beginning and ending time of each visit, and any changes in consumer condition or circumstances. The consumer, or in-home family caregiver of a consumer with dementia, will verify the service units and timelines of each visit by signing the documentation. If the Service Provider is unable to provide service on the third consecutively scheduled day, the A3SSA Information and Assistance will be notified in writing within three (3) business days of the third missed day. Any change that impacts consumer service must be discussed jointly by the Service Provider and a representative of the A3SSA Information and Assistance. Changes include, but are not limited to, staffing difficulties, scheduling problems, conflicts between a consumer and Service Provider personnel.

Consumer Enrollment. Each consumer assessed and authorized to receive homemaker services will be provided with a list of A3SSA-authorized Homemaker Service Providers, and the consumer may choose the Service Provider of their choice. A consumer may, at any time and at their sole discretion, terminate the services of the Service Provider and choose another authorized Homemaker Service Provider. A consumer must be contacted by the Service Provider within five (5) days upon receipt of approval for service by the A3SSA. • The Service Provider must designate one point of contact to receive incoming referrals and updated homemaker services allocations, and to acknowledge and respond (in writing) to correspondence. The ICAT Homemaker form must be signed no later than the start of service date and returned via email to A3SSA. If the Service Provider fails to return the referral form within such five (5) day period, the consumer may select another Service Provider. In the case of an emergency homemaker, the Service Provider shall contact the consumer within two (2) days of receiving the referral. • The Homemaker Service Provider is required to document each consumer visit, noting the tasks accomplished, the beginning and ending time of each visit, and any changes in consumer condition or circumstances. The consumer, or in-home family caregiver of a consumer with dementia, will verify the service units and timelines of each visit by signing the documentation. • If the Service Provider is unable to provide service on the third consecutively scheduled day, the A3SSA Information and Assistance will be notified in writing within three (3) business days of the third missed day. • Any change that impacts consumer service must be discussed jointly by the Service Provider and a representative of the A3SSA Information and Assistance. Changes include, but are not limited to, staffing difficulties, scheduling problems, conflicts between a consumer and Service Provider personnel.