CONSUMER SATISFACTION. The Service Provider must: develop and implement guidelines and procedures for receiving feedback and resolving complaints from its Consumers about the delivery of the Services; and advise Consumers and other persons with a relevant interest including the Department of the procedures available for the referral of feedback and complaints in relation to the delivery of the Services. Records, Reports and Acquittals
Appears in 3 contracts
Sources: Funding Agreement, Funding Agreement, Funding Agreement