Common use of CONTINUOUS IMPROVEMENT Clause in Contracts

CONTINUOUS IMPROVEMENT. 10.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 development of initiative proposals; 10.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 implementation of cost savings initiatives / action plans; 10.3.8 continuous measuring and benchmarking; 10.3.9 quantification of savings (impact and cost); 10.3.10 correction of deviations; and 10.3.11 discussion of demand tendencies and fluctuations. 10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 9.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 9.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 9.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 9.4 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 9.5 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 9.6 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 9.6.1 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 9.6.2 development of initiative proposals; 10.3.6 9.6.3 obtaining buy-in from all users/stakeholders; 10.3.7 9.6.4 implementation of cost savings initiatives / action plans; 10.3.8 9.6.5 continuous measuring and benchmarking; 10.3.9 9.6.6 quantification of savings (impact and cost); 10.3.10 9.6.7 correction of deviations; and 10.3.11 9.6.8 discussion of demand tendencies and fluctuations. 10.4 9.7 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 9.8 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 9.9 The meeting type and frequency will be as follows: 10.6.1 9.10 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 9.11 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 9.12 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 The Service Provider Supplier shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 The representative(s) of the Service Provider Supplier as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 development of initiative proposals; 10.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 implementation of cost savings initiatives / action plans; 10.3.8 continuous measuring and benchmarking; 10.3.9 quantification of savings (impact and cost); 10.3.10 correction of deviations; and 10.3.11 discussion of demand tendencies and fluctuations. 10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 9.1 The Service Provider Supplier shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 9.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 9.3 The representative(s) of the Service Provider Supplier as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 9.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 9.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 9.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 9.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 9.3.5 development of initiative proposals; 10.3.6 9.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 9.3.7 implementation of cost savings initiatives / action plans; 10.3.8 9.3.8 continuous measuring and benchmarking; 10.3.9 9.3.9 quantification of savings (impact and cost); 10.3.10 9.3.10 correction of deviations; and 10.3.11 9.3.11 discussion of demand tendencies and fluctuations. 10.4 9.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 9.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 9.6 The meeting type and frequency will be as follows: 10.6.1 9.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 9.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 9.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied rendered in order to reduce TNPA’s overall costs. 10.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 development of initiative proposals; 10.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 implementation of cost savings initiatives / action plans; 10.3.8 continuous measuring and benchmarking; 10.3.9 quantification of savings (impact and cost); 10.3.10 correction of deviations; and 10.3.11 discussion of demand tendencies and fluctuations. 10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 development of initiative proposals; 10.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 implementation of cost savings initiatives / action plans; 10.3.8 continuous measuring and benchmarking; 10.3.9 quantification of savings (impact and cost); 10.3.10 correction of deviations; and 10.3.11 discussion of demand tendencies and fluctuations. 10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.. . SIGNED for and on behalf of: …………………………………………………… SIGNED for and on behalf of: Transnet SOC Ltd operating as Transnet National Ports Authority Signature ……………………………………………. Signature …………………………………………….. Name: Name: Position: Position: Date: Date: Place: Place: I [name] …………………………………………………… of [address] …………………………………………………… …………………………………………………… …………………………………………………… …………………………………………………… Undertake to Transnet SOC Ltd [Transnet] that: I shall keep confidential and not disclose to or make available to any third party, except with the express prior written consent of Transnet, any Confidential Information relating to Transnet’s business, assets, customers or staff which is disclosed to me or to which I may have access during the course of providing services to Transnet [my assignment]; and upon termination of my assignment, I shall return to Transnet all documents, books, discs, tapes or other records [in whatever medium] which I may have in my possession, custody or control and which are the property of Transnet, its customers, staff or agents and any copies thereof. For the purposes of this Confidentiality Agreement, Confidential Information shall mean any information in whatever form including, without limitation, any information relating to systems, operations, plans, intentions, market opportunities, know-how, trade secrets and business affairs of the Transnet Group or its customers, whether in writing, conveyed orally or by machine-readable medium. I understand that this Confidentiality Agreement shall survive the termination of my assignment. SIGNED at on 20 [Signature] ………………………………… in the presence of: Witness name: …………………………………… Witness Signature: …………………………………………………… Any notice or communications between the Parties to be given under this Agreement shall be deemed to have been received at the following times: 8.4.1.1 by facsimile transmission - immediately the sender receives confirmation of receipt; 8.4.1.2 by hand or physical delivery - immediately upon receipt by the recipient. Any notice or communications between the Parties shall be delivered to the addresses set out below: The Service Provider Transnet Addressee: Addressee: Transnet SOC Ltd operating as Transnet National Ports Attention: ▇▇▇▇▇▇ ▇▇▇▇ Physical Address: Physical Address: ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ Port Admin Building Port ▇▇▇▇▇▇▇▇▇ 6000 Fax Number: Fax Number: ▇▇▇ ▇▇▇ ▇▇▇▇

CONTINUOUS IMPROVEMENT. 10.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 development of initiative proposals; 10.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 implementation of cost savings initiatives / action plans; 10.3.8 continuous measuring and benchmarking; 10.3.9 quantification of savings (impact and cost); 10.3.10 correction of deviations; and 10.3.11 discussion of demand tendencies and fluctuations. 10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 9.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 9.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 9.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 9.4 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 9.5 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 9.6 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 9.6.1 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 9.6.2 development of initiative proposals; 10.3.6 9.6.3 obtaining buy-in from all users/stakeholders; 10.3.7 9.6.4 implementation of cost savings initiatives / action plans; 10.3.8 9.6.5 continuous measuring and benchmarking; 10.3.9 9.6.6 quantification of savings (impact and cost); 10.3.10 9.6.7 correction of deviations; and 10.3.11 9.6.8 discussion of demand tendencies and fluctuations. 10.4 9.7 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 9.8 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 9.9 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 8.1 The Service Provider Supplier shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 8.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 8.3 The representative(s) of the Service Provider Supplier as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 8.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 8.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 8.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 8.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 8.3.5 development of initiative proposals; 10.3.6 8.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 8.3.7 implementation of cost savings initiatives / action plans; 10.3.8 8.3.8 continuous measuring and benchmarking; 10.3.9 8.3.9 quantification of savings (impact and cost); 10.3.10 8.3.10 correction of deviations; and 10.3.11 8.3.11 discussion of demand tendencies and fluctuations. 10.4 8.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 8.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 8.6 The meeting type and frequency will be as follows: 10.6.1 8.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated hereinHerein. 10.6.2 8.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 8.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 The Service Provider r shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 development of initiative proposals; 10.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 implementation of cost savings initiatives / action plans; 10.3.8 continuous measuring and benchmarking; 10.3.9 quantification of savings (impact and cost); 10.3.10 correction of deviations; and 10.3.11 discussion of demand tendencies and fluctuations. 10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.

CONTINUOUS IMPROVEMENT. 10.1 9.1 The Service Provider Supplier shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement. 10.2 9.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA’s overall costs. 10.3 9.3 The representative(s) of the Service Provider Supplier as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed: 10.3.1 9.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto; 10.3.2 9.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement; 10.3.3 9.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties; 10.3.4 9.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices; 10.3.5 9.3.5 development of initiative proposals; 10.3.6 9.3.6 obtaining buy-in from all users/stakeholders; 10.3.7 9.3.7 implementation of cost savings initiatives / action plans; 10.3.8 9.3.8 continuous measuring and benchmarking; 10.3.9 9.3.9 quantification of savings (impact and cost); 10.3.10 9.3.10 correction of deviations; and 10.3.11 9.3.11 discussion of demand tendencies and fluctuations. 10.4 9.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings. 10.5 9.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement. 10.6 The meeting type and frequency will be as follows: 10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein. 10.6.2 Monthly technical / operations meetings at TNPA’s facilities, between the representatives from each Party. 10.7 9.6 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.