Common use of CONTINUOUS IMPROVEMENT Clause in Contracts

CONTINUOUS IMPROVEMENT. 4.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Support Rates and the Other Charges) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 Without limiting paragraph 4.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing the Framework Support Rates and/or decreasing Other Charges (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates and a reduction in Other Charges; 4.2.3 improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased Framework Support Rates and/or reduced Other Charges; 4.2.4 identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.5 identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.6 identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.7 baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and 4.2.8 measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives.

CONTINUOUS IMPROVEMENT. 4.1 3.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costscosts (including the Framework Prices), the costs of Contracting Bodies (including the Framework Support Rates and the Other Charges) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 3.2 Without limiting paragraph 4.13.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Call-Off Agreements and increasing reducing the Framework Support Rates and/or decreasing Other Charges Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Call-off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 3.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 3.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates saving and a reduction in Other Chargesthe Framework Prices; 4.2.3 3.2.3 improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased reduced Framework Support Rates and/or reduced Other ChargesPrices; 4.2.4 3.2.4 identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.5 3.2.5 identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.6 3.2.6 identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.7 3.2.7 baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework PeriodTerm; and 4.2.8 3.2.8 measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. 3.3 The initial Continuous Improvement Plan for the first (1) Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six

CONTINUOUS IMPROVEMENT. 4.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Support Rates and the Other ChargesPrices) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 Without limiting paragraph 4.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing reducing the Framework Support Rates and/or decreasing Other Charges Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates saving and a reduction in Other Chargesthe Framework Prices; 4.2.3 improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased reduced Framework Support Rates and/or reduced Other ChargesPrices; 4.2.4 identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.5 identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.6 identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.7 baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and 4.2.8 measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives.

CONTINUOUS IMPROVEMENT. 4.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Support Rates and the Other Charges) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 . Without limiting paragraph 4.1229.4.9, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing the Framework Support Rates and/or decreasing Other Charges (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 : identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 ; identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates and a reduction in Other Charges; 4.2.3 ; improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased Framework Support Rates and/or reduced Other Charges; 4.2.4 ; identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.5 ; identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.6 ; identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.7 ; baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and 4.2.8 and measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. The Authority shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the Authority's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 229.4.20: the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan.

CONTINUOUS IMPROVEMENT. 4.1 5.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the ’s costs of Contracting Bodies (including the Framework Support Rates and the Other ChargesPrices) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 5.2 Without limiting paragraph 4.1clause 5.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or under any Call-Off Agreement and reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing the Framework Support Rates and/or decreasing Other Charges Prices (without adversely affecting the performance of the Framework Agreement or any Call Off AgreementCall-off Agreement [to agreed Service Levels]) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the followingproposals: 4.2.1 5.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates and a reduction in Other Charges5.2.2 to monitor quality control issues; 4.2.3 improving 5.2.3 to ensure that the cost of the Services are at least comparable with the level of technological change and innovation generally being used by similar companies receiving similar services; 5.2.4 to improve the way in which the Goods and/or Services are sold via the Framework Agreement framework agreement that may result in increased reduced Framework Support Rates and/or reduced Other ChargesPrices; 4.2.4 identifying 5.2.5 to identify and implementing implement efficiencies in the Supplier's ’s internal processes and administration that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.5 identifying 5.2.6 to identify and implementing implement efficiencies in the way the Authority and/or a Contracting Bodies interact Body interacts with the Supplier that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.6 identifying 5.2.7 to identify and implementing implement efficiencies in the Supplier's ’s supply chain that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other Charges;Prices; and, 4.2.7 baselining 5.2.8 to baseline the quality of the Supplier's Goods and/or ’s Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework PeriodTerm. 5.3 The initial Continuous Improvement Plan for the first [Year][Quarter] shall be submitted by the Supplier to the Authority for approval [within 90 days of the Commencement Date]. 5.4 The Authority shall notify the Supplier of its approval or rejection of the proposed Continuous Improvement Plan or any updates to it within [20] days of receipt. Within [10] days of receipt of the Authority’s notice of rejection, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. 5.5 Once the first Continuous Improvement Plan has been approved in accordance with paragraph 5.4: 5.5.1 the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and 4.2.8 measuring 5.5.2 the Parties agree to meet as soon as reasonably possible following the start of each Quarter (or as otherwise agreed between the Authority and reducing the sustainability impacts of Supplier) to review the Supplier's operations progress against the Continuous Improvement Plan. 5.6 The Supplier shall update the Continuous Improvement Plan as and supply-chains pertaining when required but at least once every Year (after the First Year) in accordance with the procedure and timescales set out in clause 5. 5.7 All costs relating to the Goods and/or compilation or updating of the Continuous Improvement Plan and the costs arising from any improvement made pursuant to it and the costs of implementing any improvement, shall have no effect on and are included in the Framework Prices. 5.8 Should the Supplier's costs in providing the Available Services to the Authority be reduced as a result of any changes implemented by the Authority, all of the cost savings shall be passed on to the Authority by way of a consequential and immediate reduction in the Framework Prices for the Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives.

CONTINUOUS IMPROVEMENT. 4.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Support Rates and the Other ChargesPrices) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 Without limiting paragraph 4.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing reducing the Framework Support Rates and/or decreasing Other Charges Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates saving and a reduction in Other Chargesthe Framework Prices; 4.2.3 improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased reduced Framework Support Rates and/or reduced Other ChargesPrices; 4.2.4 identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.5 identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.6 identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.7 baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and 4.2.8 measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. 4.3 The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. 4.4 The Authority shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the Authority's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. 4.5 Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 4.4: 4.5.1 the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and 4.5.2 the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan. 4.6 The Supplier shall update the Continuous Improvement Plan as and when required but at least once every Contract Year (after the first (1st) Contract Year) in accordance with the procedure and timescales set out in paragraph 4.2. 4.7 All costs relating to the compilation or updating of the Continuous Improvement Plan and the costs arising from any improvement made pursuant to it and the costs of implementing any improvement, shall have no effect on and are included in the Framework Prices. 4.8 Should the Supplier's costs in providing the Goods and/or Services to Contracting Bodies be reduced as a result of any changes implemented by the Authority and/or Contracting Bodies, all of the cost savings shall be passed on to Contracting Bodies by way of a consequential and immediate reduction in the Framework Prices for the Goods and/or Services.

CONTINUOUS IMPROVEMENT. 4.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Support Rates and the Other Charges) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 . Without limiting paragraph 4.192.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing the Framework Support Rates and/or decreasing Other Charges (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 : identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 ; identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates and a reduction in Other Charges; 4.2.3 ; improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased Framework Support Rates and/or reduced Other Charges; 4.2.4 ; identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.5 ; identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.6 ; identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges; 4.2.7 ; baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and 4.2.8 and measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. The Authority shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the Authority's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 92.4: the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan. The Supplier shall update the Continuous Improvement Plan as and when required but at least once every Contract Year (after the first (1st) Contract Year) in accordance with the procedure and timescales set out in paragraph 92.2. All costs relating to the compilation or updating of the Continuous Improvement Plan and the costs arising from any improvement made pursuant to it and the costs of implementing any improvement, shall have no effect on and are included in the Support Rates and Other Charges. Should the Supplier's costs in providing the Goods and/or Services to Contracting Bodies be reduced as a result of any changes implemented by the Authority and/or Contracting Bodies, all of the cost savings shall be passed on to Contracting Bodies by way of a consequential and immediate increase in the Support Rates and reduction in the Other Charges.  FRAMEWORK SCHEDULE 13: GUARANTEE [Guidance Note: this is a draft form of guarantee which can be used to procure either a Framework Guarantee or a Call Off Guarantee, and so it will need to be amended to reflect the Beneficiary’s requirements. See Clause 8 of the Framework Agreement and Clause 4 of the Template Call Off Terms.] THIS DEED OF GUARANTEE is made the day of 20[ ] BETWEEN:

CONTINUOUS IMPROVEMENT. 4.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Support Rates and the Other ChargesPrices) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 Without limiting paragraph 4.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing reducing the Framework Support Rates and/or decreasing Other Charges Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates saving and a reduction in Other Chargesthe Framework Prices; 4.2.3 improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased Framework Support Rates and/or reduced Other Charges;the 4.2.4 identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.5 identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.6 identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.7 baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and 4.2.8 measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. 4.3 The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. 4.4 The Authority shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the Authority's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. 4.5 Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 4.4: 4.5.1 the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and 4.5.2 the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan. 4.6 The Supplier shall update the Continuous Improvement Plan as and when required but at least once every Contract Year (after the first (1st) Contract Year) in accordance with the procedure and timescales set out in paragraph 4.2. 4.7 All costs relating to the compilation or updating of the Continuous Improvement Plan and the costs arising from any improvement made pursuant to it and the costs of implementing any improvement, shall have no effect on and are included in the Framework Prices. 4.8 Should the Supplier's costs in providing the Goods and/or Services to Contracting Bodies be reduced as a result of any changes implemented by the Authority and/or Contracting Bodies, all of the cost savings shall be passed on to Contracting Bodies by way of a consequential and immediate reduction in the Framework Prices for the Goods and/or Services.

CONTINUOUS IMPROVEMENT. 4.1 5.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costscosts (including the Framework Prices), the costs of Contracting Bodies (including the Framework Support Rates and the Other Charges) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. 4.2 5.2 Without limiting paragraph 4.15.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Call-Off Agreements and increasing reducing the Framework Support Rates and/or decreasing Other Charges Prices (without adversely affecting the performance of the Framework Agreement or any Call Off Call-off Agreement) during that Contract Year ("Continuous Improvement Plan") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: 4.2.1 5.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services; 4.2.2 5.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates saving and a reduction in Other Chargesthe Framework Prices; 4.2.3 5.2.3 improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased reduced Framework Support Rates and/or reduced Other ChargesPrices; 4.2.4 5.2.4 identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.5 5.2.5 identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.6 5.2.6 identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases savings and reductions in the Framework Support Rates and reduced Other ChargesPrices; 4.2.7 5.2.7 baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework PeriodTerm; and 4.2.8 5.2.8 measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. 5.3 The initial Continuous Improvement Plan for the first (1) Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Commencement Date, whichever is earlier.