Continuous Monitoring. Vendor agrees to continuously monitor for status events on all servers and network devices including but not limited to network availability, process status, file system capacity and backup success. Additionally, Vendor agrees to implement a monitoring solution to ensure Availability that includes datacenter monitoring, point to point monitoring and Authorized User monitoring through automated scripts running at an interval of no less than hourly. If at any time Vendor fails or anticipates that it will fail to perform its obligations in accordance with the Service Level Agreement, Vendor will advise Company as soon as possible of such failure and of the steps that Vendor will take to address such failure.
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement