Common use of CONTRACT COVERAGE Clause in Contracts

CONTRACT COVERAGE. Davox agrees to provide Customer and Customer agrees to accept from Davox support services under the terms and conditions set forth in this Agreement and in accordance with the support services option selected by Customer (the "Support Option") for the Davox computer hardware and peripheral equipment (the "Equipment") and Davox computer software (the "Software") which collectively comprise a UNISON(R) brand call management system (a "UNISON System") as specified on the Support Services quotation(s) (each a "Quotation") as may from time to time amend and be incorporated herein by reference. Additionally, Davox agrees to adhere to the then current Davox Problem Escalation Procedure.

CONTRACT COVERAGE. Davox agrees to provide Customer and Customer agrees to accept from Davox support services under the terms and conditions set forth in this Agreement and in accordance with the support services option selected by Customer (the "Support Option") for the Davox computer hardware and peripheral equipment (the "Equipment") and Davox computer software (the "Software") and workstations (the "Workstation(s)") which collectively comprise a UNISON(R) UNISON brand call management system (a "UNISON System") as specified on the Support Services quotation(s) (each a "Quotation") as may from time to time amend and be incorporated herein by reference. Additionally, Davox agrees to adhere to the then current Davox Problem Escalation Procedure.