Contracted Service Levels Sample Clauses

The Contracted Service Levels clause defines the specific performance standards and quality metrics that a service provider is required to meet under the agreement. Typically, this clause outlines measurable criteria such as response times, uptime percentages, or resolution deadlines, and may include methods for monitoring and reporting compliance. Its core function is to set clear expectations for service delivery, ensuring accountability and providing a basis for addressing underperformance or disputes.
Contracted Service Levels. The Contractor agrees to and acknowledges the following: DFPS will determine the minimum services provided by the Contractor to each Child based on the Child’s level of need. The Department will designate the level of need as Basic, Moderate, Specialized, or Intense, as described in Attachment C. The Contractor shall provide services to children authorized at the «Service_Levels» Service Levels, and shall maintain full compliance with the associated Service Levels as described in Attachment C for each Child placed with the Contractor. A CPA may submit a request for a Service Level evaluation directly to the Service Level Monitor (third party contractor) within the first forty-five (45) days of admitting a Child who has not had an Initial Authorized Service Level during the current paid ▇▇▇▇▇▇ care stay. All other requests for Service Level evaluations must be directed to the Child’s Caseworker who will forward any approved requests to the Service Level Monitor. CPA’s requesting an Initial Authorized Service Level within the first forty-five (45) days of admitting a Child may be paid the new initial Service Level rate up to sixty (60) days in the past when the following conditions are met: The retroactive initial Service Level must be submitted for authorization to the Service Level Monitor within forty-five (45) days of admitting a Child who does not have an Initial Authorized Service Level; Upon admission to the CPA, the Child must remain in the same ▇▇▇▇▇▇ home or have been in Intermittent Alternate Care within the same CPA that is requesting the Initial Authorized Service Level; and The Child: Remained less than thirty (30) days in a general residential operation providing emergency care services placement immediately prior to placement with a CPA; or The Child was placed in any other setting. CPAs serving children at Specialized and Intense Service Levels must: Be licensed to provide treatment services; and Before placing a Child with a Specialized or Intense Service Level, ensure that the ▇▇▇▇▇▇ home, in which the Child will be placed, is verified to provide treatment service(s) appropriate to the Child’s needs. If a Contractor disagrees with the Service Level determination by the Service Level Monitor and the Contractor chooses to appeal the determination, the Contractor must utilize the administrative and peer review processes through the Service Level Monitor. These processes are outlined on the Service Level Monitor’s website at: ▇▇▇▇://▇▇▇.▇▇▇.▇▇...
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Contracted Service Levels. A) The minimum services to be provided by the Contractor to each child will be determined by the Department based on the child’s level of need. Designation of the level of the needs of a child shall be Basic, Moderate, Specialized or Intense as described in Attachment C. Contractor shall provide services to children authorized at Service Levels, and shall maintain full compliance with the associated Service Levels as described in Attachment C for each child placed with the Contractor. B) Upon placement of a child whose initial Service Level has not been determined or is Basic, or when the Contractor accepts placement at the Basic rate, the Contractor shall have forty-five (45) calendar days to submit a request for Service Level evaluation of the child directly to the Service Level Monitor.
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Contracted Service Levels. The Contractor will use its best efforts to reach the contracted Service levels, including Participants to be served and Units to be provided, as outlined on Exhibit A, as applicable, and in the Operating Standards. Contractors reimbursed per Unit will receive reimbursement under the Agreement for each contracted Units that is served. For purposes of clarification, partial reimbursement is available if less than all contracted Units are served. DRAFT
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Contracted Service Levels. The Contractor agrees to and acknowledges the following: The minimum services to be provided by the Contractor to each child will be determined by the Department based on the child’s level of need. Designation of level of need shall be Basic, Moderate, Specialized or Intense as described in Attachment C. Contractor shall provide services to children authorized at the authorized Service Levels, and shall maintain full compliance with the associated Service Levels as described in Attachment C for each child placed with the Contractor. B) CPAs serving children at Specialized and Intense Service Levels must ensure the CPA is approved by Residential Child Care Licensing to provide treatment services to these children.
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Contracted Service Levels. The Contractor agrees to and acknowledges the following: DFPS will determine the minimum services provided by the Contractor to each Child based on the Child’s level of need. The Department will designate the level of need as Basic, Moderate, Specialized, or Intense, as described in Attachment C. The Contractor shall provide services to children at the authorized Service Levels, and shall maintain full compliance with the associated Service Levels as described in Attachment C for each Child placed with the Contractor. CPAs serving children at Specialized and Intense Service Levels must: Be licensed to provide treatment services; and Before placing a Child with a Specialized or Intense Service Level, ensure that the ▇▇▇▇▇▇ home, in which the Child will be placed, is verified to provide treatment service(s) appropriate to the Child’s needs.
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Related to Contracted Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Contracted Services In a fixed price contract, if the number of services provided is less than the number of services for which the Contractor received compensation, funds to be returned to the ADHS shall be determined by the Contract price. Where the price is determined by cost per unit of service or material, the funds to be returned shall be determined by multiplying the unit of service cost by the number of services the Contractor did not provide during the Contract term. Where the price for a deliverable is fixed, but the deliverable has not been completed, the Contractor shall be paid a pro rata portion of the completed deliverable. In a cost reimbursement contract, the ADHS shall pay for any costs that the Contractor can document as having been paid by the Contractor and approved by ADHS. In addition, the Contractor will be paid its reasonable actual costs for work in progress as determined by Generally Accepted Accounting Procedures up to the date of contract termination.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.