Common use of Contractor Commitment Clause in Contracts

Contractor Commitment. As a certified small business specializing in staffing and consulting, customer satisfaction is a top priority. In order to ensure that we are meeting clients' needs and expectations, the company has developed a comprehensive process for obtaining customer feedback. The company utilizes a variety of methods to collect feedback, including surveys, quarterly business reviews, and ad hoc contact. Account Managers do periodic check-ins with client managers and consultants beginning within 2 weeks of an engagement and monthly thereafter. Surveys are sent out periodically to clients and consultants, giving them the opportunity to provide feedback on their experience working with the company. Quarterly business reviews are conducted to assess performance, address any concerns, and ensure that the company is delivering on their promises. Additionally, the company encourages clients to reach out with any feedback or concerns at any time and will respond promptly to address any issues. When negative feedback is received, the company takes immediate action to resolve the issue. This may involve reaching out to the client to discuss their concerns, conducting a thorough investigation into the issue, and implementing corrective actions to prevent similar issues from occurring in the future. The company is committed to providing exceptional customer service and will go above and beyond to ensure that their clients are satisfied with their services. In summary, we are dedicated to obtaining customer and staff feedback in a variety of ways and using this feedback to continuously improve their services. We are committed to resolving any issues promptly and to the satisfaction of the client and strive to always provide exceptional customer service. • Evaluations must be performed annually with your employees and/or subcontractors to ensure quality performance and educational standards • Relevant certifications must be verified annually to ensure they are current • Training must be required for employees and/or subcontractors to stay relevant with changes in industry technology • Certifications that met requirement in B-1 exhibit, must be made available at customer’s request o Degree must be in Information Systems, Business Administration, Project Management, or a related field • Proven abilities in: o Utilization of industry standard project management software and tools o Tracking project performance o Creating and maintaining detailed documentation, project plans and schedules o Performing quality control throughout project development

Contractor Commitment. As a certified small business specializing in staffing and consulting, customer satisfaction is a top priority. In order to ensure that we are meeting clients' needs and expectations, the company has developed a comprehensive process for obtaining customer feedback. The company utilizes a variety of methods to collect feedback, including surveys, quarterly business reviews, and ad hoc contact. Account Managers do periodic check-ins with client managers and consultants beginning within 2 weeks of an engagement and monthly thereafter. Surveys are sent out periodically to clients and consultants, giving them the opportunity to provide feedback on their experience working with the company. Quarterly business reviews are conducted to assess performance, address any concerns, and ensure that the company is delivering on their promises. Additionally, the company encourages clients to reach out with any feedback or concerns at any time time, and will respond promptly to address any issues. When negative feedback is received, the company takes immediate action to resolve the issue. This may involve reaching out to the client to discuss their concerns, conducting a thorough investigation into the issue, and implementing corrective actions to prevent similar issues from occurring in the future. The company is committed to providing exceptional customer service service, and will go above and beyond to ensure that their clients are satisfied with their services. In summary, we are dedicated to obtaining customer and staff feedback in a variety of ways ways, and using this feedback to continuously improve their services. We are committed to resolving any issues promptly and to the satisfaction of the client client, and strive to always provide exceptional customer serviceservice at all times. • Evaluations must be performed annually with your employees and/or subcontractors to ensure quality performance and educational standards • Relevant certifications must be verified annually to ensure they are current • Training must be required for employees and/or subcontractors to stay relevant with changes in industry technology • Certifications that met requirement in B-1 exhibit, must be made available at customer’s request Journey Consultant Minimum Qualifications Minimum of 4 years of experience in the web development field, 3 years with an associate degree or 2 years with a bachelor’s degree. o Degree must be in Computer Science, Information Systems, Business Administration, Project ManagementEngineering, or a related field • Proven abilities in: o Utilization HTML o Cascading Style Sheets (CSS) o Experience modifying or writing code in server-side programming languages, such as: PHP, Python, Ruby, ▇▇▇.▇▇▇/▇#, or Java o Experience modifying or writing code in client-side scripting languages such as: Javascript, JQuery, Angular, React, Ajax o Experience using GIT or other source control management systems Senior Consultant Minimum Qualifications Minimum of industry standard project 6 years of experience in the web development field, 5 years with an associate degree, 4 years with a bachelor’s degree. o Degree must be in Computer Science, Information Systems, Engineering, or a related field Proven abilities in: o HTML o Cascading Style Sheets (CSS) o Experience modifying or writing code in server-side programming languages, such as: PHP, Python, Ruby, ▇▇▇.▇▇▇/▇#, or Java o Experience modifying or writing code in client-side scripting languages such as: Javascript, JQuery, Angular, React, Ajax o Experience using GIT or other source control management software and tools systems Expert Consultant Minimum Qualifications Minimum of 9 years of experience in web development, 8 years with an associate degree, 7 years with a bachelor’s degree or 6 years with a master’s degree. o Tracking project performance Degree must be in Computer Science, Information Systems, Engineering, or a related field Proven abilities in: o Creating and maintaining detailed documentationCascading Style Sheets (CSS) o HTML o Experience modifying or writing code in server-side programming languages, project plans and schedules such as: PHP, Python, Ruby, ▇▇▇.▇▇▇/▇#, or Java o Performing quality Experience modifying or writing code in client-side scripting languages such as: Javascript, JQuery, Angular, React, Ajax o Experience using GIT or other source control throughout project developmentmanagement systems

Contractor Commitment. As a certified small business specializing in staffing and consulting, customer satisfaction is a top priority. In order to ensure that we are meeting clients' needs and expectations, the company has developed a comprehensive process for obtaining customer feedback. The company utilizes a variety of methods to collect feedback, including surveys, quarterly business reviews, and ad hoc contact. Account Managers do periodic check-ins with client managers and consultants beginning within 2 weeks of an engagement and monthly thereafter. Surveys are sent out periodically to clients and consultants, giving them the opportunity to provide feedback on their experience working with the company. Quarterly business reviews are conducted to assess performance, address any concerns, and ensure that the company is delivering on their promises. Additionally, the company encourages clients to reach out with any feedback or concerns at any time time, and will respond promptly to address any issues. When negative feedback is received, the company takes immediate action to resolve the issue. This may involve reaching out to the client to discuss their concerns, conducting a thorough investigation into the issue, and implementing corrective actions to prevent similar issues from occurring in the future. The company is committed to providing exceptional customer service service, and will go above and beyond to ensure that their clients are satisfied with their services. In summary, we are dedicated to obtaining customer and staff feedback in a variety of ways ways, and using this feedback to continuously improve their services. We are committed to resolving any issues promptly and to the satisfaction of the client client, and strive to always provide exceptional customer serviceservice at all times. • Evaluations must be performed annually with your employees and/or subcontractors to ensure quality performance and educational standards • Relevant certifications must be verified annually to ensure they are current • Training must be required for employees and/or subcontractors to stay relevant with changes in industry technology • Certifications that met requirement in B-1 exhibit, must be made available at customer’s request Journey Consultant Minimum Qualifications Minimum of 4 years of experience producing high quality code per standards and in analyzing, designing, installing, maintaining or programming computer software, and implementing application solutions. Alternatively, 3 years with an associate degree or 2 years with a bachelor’s degree. o Degree must be in Computer Science, Information Systems, Business Administration, Project ManagementEngineering, or a related field • Proven abilities in: o Utilization of industry standard project management software Experience in building and maintaining source control, code review system, build system and delivery pipeline for continuous improvement and continuous delivery (CI/CD pipeline) and automating unit test framework o Relevant experience in developing applications using advanced technologies, depending on job description and requirements, such as Internet protocols or web-based technology. These technologies include, but are not limited to: HTML, PERL or JavaScript, Visual Studio, C#, JavaScript, ▇▇▇.▇▇▇, MVC, Entity Framework or similar high-level languages, frameworks, and tools o Tracking project performance o Creating and maintaining detailed documentationDepending on position description as described in RFI, project plans and schedules o Performing quality control throughout project developmentjob may require a development experience with applications platforms such as legacy, proprietary, integration environments, etc. With examples like, but not limited to: Oracle APEX, Java, Informatica, SAP, various ERP & CRM solutions, Power Builder, etc.