Common use of CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Clause in Contracts

CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE. Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract. (a) Contractor shall have at a minimum one (1) primary and one (1) secondary representative who will be knowledgeable about the contractual requirements and will serve as the dedicated points of contact. (b) The Contractor representatives must be available for Purchaser service calls during standard business hours (8 a.m. to 5 p.m. PST Monday through Friday). (c) The Contractor representatives must respond to Purchaser inquiries within four