Common use of Contractor’s Functional Responsibilities Clause in Contracts

Contractor’s Functional Responsibilities. 8 During the Service Period of this Agreement, as defined in Section 1.2, the 9 CONTRACTOR shall do all of the following: 11 A. Provide non-transporting ALS First Response pre-hospital emergency medical care 12 in response to emergency medical calls identified in Section 1.3. twenty-four (24) 13 hours each day, seven days a week at a minimum of three (3) fire stations unless 14 otherwise committed to another incident; or for an occurrence beyond the 15 CONTRACTORS control. 17 1. Clinical performance must be consistent with approved medical standards and 18 protocols. The conduct and appearance of the CONTRACTOR’s personnel must 19 be professional and courteous at all times. Services and care delivered must be 20 evaluated by the CONTRACTOR’s internal quality improvement program and as 21 necessary, through the AGENCY’s quality improvement program in order to 22 improve and maintain effective clinical performance, to detect and correct 23 performance deficiencies and to continuously upgrade the performance and 24 reliability of CONTRACTOR’s services. Clinical performance must be extremely 25 reliable, with equipment failure and human error held to a minimum through 26 constant attention to performance, protocol, procedure, performance auditing, 27 and prompt and definitive corrective action. This Agreement requires the highest 28 levels of performance and reliability, and mere demonstration of effort, even 29 diligent and well-intentioned effort, shall not substitute for performance results. If 30 the CONTRACTOR fails to perform to the Agreement standards, CONTRACTOR 1 may be found to be in Major Breach of their Agreement in order to protect the 4 B. Provide all FRALS and QRV Units and equipment that are necessary for the 5 provision of services required under this Agreement; 7 C. Furnish supplies and replacements for those used by the CONTRACTOR’s 8 personnel; 10 D. Establish a recruitment, hiring and retention system consistent with ensuring a 11 quality workforce of clinically competent employees that are appropriately certified; 12 licensed and/or accredited; 14 E. Comply with all training requirements established by the State of California; 16 F. Comply with EMS Agency policies and procedures; 18 G. Maintain neat, clean, and professional appearance of all personnel, facilities, and

Contractor’s Functional Responsibilities. 8 6 During the Service Period of this Agreement, as defined in Section 1.2, the 9 7 CONTRACTOR shall do all of the following: 11 9 A. Provide nonNon-transporting Emergency BLS, ALS First Response pre-hospital emergency medical care 12 and/or CCT Ground Ambulance for IFT 10 requests in response to emergency medical calls identified in Section 1.3. twenty-four (24) 13 hours each day, seven days a week at a minimum of three (3) fire stations unless 14 otherwise committed to another incident; or for an occurrence beyond the 15 CONTRACTORS control. 17 1. Clinical performance must be consistent with approved medical standards and 18 protocols. The conduct and appearance of the CONTRACTOR’s personnel must 19 be professional and courteous at all timesStanislaus County. Services and care delivered must be 20 evaluated by 11 the CONTRACTOR’s ’S internal quality improvement program and as 21 necessary, 12 through the AGENCY’s ’S quality improvement program in order to 22 improve and 13 maintain effective clinical performance, to detect and correct 23 performance 14 deficiencies and to continuously upgrade the performance and 24 reliability of 15 CONTRACTOR’s ’S services. Clinical performance must be extremely 25 reliable, with equipment failure and human error held to a minimum through 26 constant attention to performance, protocol, procedure, performance auditing, 27 and prompt and definitive corrective action. This Agreement requires the highest 28 levels of performance and reliability, and mere demonstration of effort, even 29 diligent and well-intentioned effort, shall not substitute for performance results. If 30 the CONTRACTOR fails to perform to the Agreement standards, CONTRACTOR 1 may be found to be in Major Breach of their Agreement in order to protect the; 4 17 B. Provide all FRALS and QRV Units ambulances, as well as other vehicles and equipment that are necessary 18 for the 5 provision of services required under this Agreement; 7 20 C. Furnish supplies and replacements for those used by the CONTRACTOR’s 8 ’S 21 personnel; 10 23 D. Establish a recruitment, hiring and retention system consistent with ensuring a 11 24 quality workforce of clinically competent employees that are appropriately certified; 12 licensed and/or accredited; 14 26 E. Comply with all training requirements established by the State of California; 16 28 F. Comply with EMS Agency AGENCY policies and procedures; 18 30 G. Maintain neat, clean, and professional appearance of all personnel, facilities, and 31 equipment; 1 H. Submit, in a timely manner, reports, which are supported by documentation or other 2 verifiable information, as required by the AGENCY; 4 I. Respond to AGENCY inquiries about service complaints and reports of investigation 5 within 10 calendar days of notification; and 7 J. Notify the AGENCY of all incidents in which the CONTRACTOR’S personnel fail to 8 comply with protocols and/or contractual requirements in accordance with Section 9 5.2 of with this Agreement. 11 K. CONTRACTOR assumes full responsibility for Non-Emergency BLS, ALS and/or 12 CCT Ground Ambulance IFT services provided by CONTRACTOR’S agency. 14 L. Electronic Patient Care Report (ePCR) technology will be NEMSIS compliant with 15 revision V3.4 or higher data dictionary reporting standards 17 M. Participate in AGENCY’s monitoring of Non-Emergency BLS, ALS and/or CCT IFTs 18 through FirstWatch at CONTRACTOR’s cost. 20 SECTION 3: OPERATIONS 21

Contractor’s Functional Responsibilities. 8 6 During the Service Period of this Agreement, as defined in Section 1.2, the 9 7 CONTRACTOR shall do all of the following: 11 9 A. Provide nonNon-transporting Emergency BLS, ALS First Response pre-hospital emergency medical care 12 and/or CCT Ground Ambulance for IFT 10 requests in response to emergency medical calls identified in Section 1.3. twenty-four (24) 13 hours each day, seven days a week at a minimum of three (3) fire stations unless 14 otherwise committed to another incident; or for an occurrence beyond the 15 CONTRACTORS control. 17 1. Clinical performance must be consistent with approved medical standards and 18 protocols. The conduct and appearance of the CONTRACTOR’s personnel must 19 be professional and courteous at all timesStanislaus County. Services and care delivered must be 20 evaluated by 11 the CONTRACTOR’s ’S internal quality improvement program and as 21 necessary, 12 through the AGENCY’s ’S quality improvement program in order to 22 improve and 13 maintain effective clinical performance, to detect and correct 23 performance 14 deficiencies and to continuously upgrade the performance and 24 reliability of 15 CONTRACTOR’s ’S services. Clinical performance must be extremely 25 reliable, with equipment failure and human error held to a minimum through 26 constant attention to performance, protocol, procedure, performance auditing, 27 and prompt and definitive corrective action. This Agreement requires the highest 28 levels of performance and reliability, and mere demonstration of effort, even 29 diligent and well-intentioned effort, shall not substitute for performance results. If 30 the CONTRACTOR fails to perform to the Agreement standards, CONTRACTOR 1 may be found to be in Major Breach of their Agreement in order to protect the; 4 17 B. Provide all FRALS and QRV Units ambulances, as well as other vehicles and equipment that are necessary 18 for the 5 provision of services required under this Agreement; 7 20 C. Furnish supplies and replacements for those used by the CONTRACTOR’s 8 ’S 21 personnel; 10 23 D. Establish a recruitment, hiring and retention system consistent with ensuring a 11 24 quality workforce of clinically competent employees that are appropriately certified; 12 licensed and/or accredited; 14 26 E. Comply with all training requirements established by the State of California; 16 28 F. Comply with EMS Agency AGENCY policies and procedures; 18 30 G. Maintain neat, clean, and professional appearance of all personnel, facilities, and 2 H. Submit, in a timely manner, reports, which are supported by documentation or other 3 verifiable information, as required by the AGENCY; 5 I. Respond to AGENCY inquiries about service complaints and reports of investigation 6 within 10 calendar days of notification; and 8 J. Notify the AGENCY of all incidents in which the CONTRACTOR’S personnel fail to 9 comply with protocols and/or contractual requirements in accordance with Section 10 5.2 of with this Agreement. 12 K. CONTRACTOR assumes full responsibility for Non-Emergency BLS, ALS and/or 13 CCT Ground Ambulance IFT services provided by CONTRACTOR’S agency. 15 L. Electronic Patient Care Report (ePCR) technology will be NEMSIS compliant with 16 revision V3.4 or higher data dictionary reporting standards 18 M. Participate in AGENCY’s monitoring of Non-Emergency BLS, ALS and/or CCT IFTs 19 through FirstWatch at CONTRACTOR’s cost. 21 SECTION 3: OPERATIONS 22