Common use of Credit Allowance Clause in Contracts

Credit Allowance. Customer’s sole remedy for Comcast’s failure to achieve the applicable Performance Metric standards above over a given calendar month for the Service are the receipt of the following credit amounts with the stated percentages to be applied against the MRC associated with the impacted portion of the Service set forth in the Sales Order (“Performance Objective Credits”). PT1 PT2 PT3 PT4 Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Class of Service Premium 0 -12 No Credit 0 - 23 No Credit 0 - 45 No Credit 0 to 80 No Credit 12.01 - 23 10% 23.01 - 45 10% 45.01 - 80 10% 80.01 - 100 10% 23.01 - 45 25% 45.01 - 80 25% 80.01 - 100 25% 100.01 - 120 25% >45 50% >80.01 50% >100 50% >120 50% Priority 0 - 23 No Credit 0 - 45 No Credit 0 to 80 No Credit 0 to 100 No Credit 23.01 - 45 10% 45.01 - 80 10% 80.01 - 100 10% 100.01 - 120 10% 45.01 - 80 25% 80.01 - 100 25% 100.01 - 120 25% 120.01 - 150 25% >80.01 50% >100 50% >120 50% >150 50% Basic 0 - 45 No Credit 0 to 80 No Credit 0 to 100 No Credit 0 to 120 No Credit 45.01 - 80 10% 80.01 - 100 10% 100.01 - 120 10% 120.01 - 150 10% 80.01 - 100 25% 100.01 - 120 25% 120.01 - 150 25% 150.01 - 180 25% >100 50% >120 50% >150 50% >180 50% Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Class of Service Premium 0 - 2 No Credit 0 - 5 No Credit 0 - 10 No Credit 0 - 15 No Credit 2.01 - 3 10% 5.01 - 10 10% 10.01 - 15 10% 15.01 - 20 10% 3.01 - 5 25% 10.01 - 15 25% 15.01 - 20 25% 20.01 - 30 25% >5 50% >15 50% >20 50% >30 50% Priority 0 - 10 No Credit 0 - 15 No Credit 0 - 20 No Credit 0 - 25 No Credit 10.01 - 15 10% 15.01 - 20 10% 20.01 - 30 10% 25.01 - 40 10% 15.01 - 20 25% 20.01 - 30 25% 30.01 - 50 25% 40.01 - 60 25% >20 50% >30 50% >50 50% >60 50% Basic 0 - 20 No Credit 0 - 25 No Credit 0 - 30 No Credit 0 - 35 No Credit 20.01 - 30 10% 25.01 - 40 10% 30.01 - 50 10% 35.01 - 60 10% 30.01 - 50 25% 40.01 - 60 25% 50.01 - 80 25% 60.01 - 90.01 25% >50 50% >60 50% >80 50% >90 50% Class of Service Premium 0% - 0.001% No Credit 0% - 0.01% No Credit 0% - 0.02% No Credit 0% - 0.04% No Credit 0.001% - 2.00% 10% 0.01% - 2.00% 10% 0.02% - 2.00% 10% 0.04% - 2.00% 10% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% >4.00% 50% >4.00% 50% >4.00% 50% >4.00% 50% Priority 0% - 0.01% No Credit 0% - 0.02% No Credit 0% - 0.04% No Credit 0% - 0.05% No Credit 0.01% - 2.00% 10% 0.02% - 2.00% 10% 0.04% - 2.00% 10% 0.05% - 2.00% 10% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% >4.00% 50% >4.00% 50% >4.00% 50% >4.00% 50% Basic 0% - 1.00% No Credit 0% - 1.00% No Credit 0% - 1% No Credit 0% - 1% No Credit

Credit Allowance. Customer’s sole remedy for Comcast’s failure to achieve the applicable Performance Metric standards above over a given calendar month for the Service are the receipt of the following credit amounts with the stated percentages to be applied against the MRC associated with the impacted portion of the Service set forth in the Sales Order (“Performance Objective Credits”). PT1 PT2 PT3 PT4 Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Class of Service Premium 0 -12 No Credit 0 - 23 No Credit 0 - 45 No Credit 0 to 80 No Credit 12.01 - 23 10% 23.01 - 45 10% 45.01 - 80 10% 80.01 - 100 10% 23.01 - 45 25% 45.01 - 80 25% 80.01 - 100 25% 100.01 - 120 25% >45 50% >80.01 50% >100 50% >120 50% Priority 0 - 23 No Credit 0 - 45 No Credit 0 to 80 No Credit 0 to 100 No Credit 23.01 - 45 10% 45.01 - 80 10% 80.01 - 100 10% 100.01 - 120 10% 45.01 - 80 25% 80.01 - 100 25% 100.01 - 120 25% 120.01 - 150 25% >80.01 50% >100 50% >120 50% >150 50% Basic 0 - 45 No Credit 0 to 80 No Credit 0 to 100 No Credit 0 to 120 No Credit 45.01 - 80 10% 80.01 - 100 10% 100.01 - 120 10% 120.01 - 150 10% 80.01 - 100 25% 100.01 - 120 25% 120.01 - 150 25% 150.01 - 180 25% >100 50% >120 50% >150 50% >180 50% Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Measurement (ms) Credit Class of Service Premium 0 - 2 No Credit 0 - 5 No Credit 0 - 10 No Credit 0 - 15 No Credit 2.01 - 3 10% 5.01 - 10 10% 10.01 - 15 10% 15.01 - 20 10% 3.01 - 5 25% 10.01 - 15 25% 15.01 - 20 25% 20.01 - 30 25% >5 50% >15 50% >20 50% >30 50% Priority 0 - 10 No Credit 0 - 15 No Credit 0 - 20 No Credit 0 - 25 No Credit 10.01 - 15 10% 15.01 - 20 10% 20.01 - 30 10% 25.01 - 40 10% 15.01 - 20 25% 20.01 - 30 25% 30.01 - 50 25% 40.01 - 60 25% >20 50% >30 50% >50 50% >60 50% Basic 0 - 20 No Credit 0 - 25 No Credit 0 - 30 No Credit 0 - 35 No Credit 20.01 - 30 10% 25.01 - 40 10% 30.01 - 50 10% 35.01 - 60 10% 30.01 - 50 25% 40.01 - 60 25% 50.01 - 80 25% 60.01 - 90.01 25% >50 50% >60 50% >80 50% >90 50% Class of Service Premium 0% - 0.001% No Credit 0% - 0.01% No Credit 0% - 0.02% No Credit 0% - 0.04% No Credit 0.001% - 2.00% 10% 0.01% - 2.00% 10% 0.02% - 2.00% 10% 0.04% - 2.00% 10% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% >4.00% 50% >4.00% 50% >4.00% 50% >4.00% 50% Priority 0% - 0.01% No Credit 0% - 0.02% No Credit 0% - 0.04% No Credit 0% - 0.05% No Credit 0.01% - 2.00% 10% 0.02% - 2.00% 10% 0.04% - 2.00% 10% 0.05% - 2.00% 10% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% 2.01% - 4.00% 25% >4.00% 50% >4.00% 50% >4.00% 50% >4.00% 50% Basic 0% - 1.00% No Credit 0% - 1.00% No Credit 0% - 1% No Credit 0% - 1% No Credit