Common use of Credit Application Process Clause in Contracts

Credit Application Process. 5.1 SLA for Internet Dedicated - Managed. Customer can request to have compliance checked for all of the standard SLA commitments when requesting credits in any given month. Verizon’s calculations will be used to determine if an SLA has been missed and a credit is due. Verizon will credit the Customer's account within 90 days following ▇▇▇▇▇▇▇'s confirmation of non- compliance with the SLA. 5.2 Submitting a Service Level Agreement Credit Request. The Customer completes two steps in order to have an outage qualify for a Service Level Agreement credit. First, a trouble ticket needs to be opened in response to service issues. The second step is to request the credit in writing from the account team contact.

Credit Application Process. 5.1 SLA for Internet Dedicated - Managed. Customer can request to have compliance checked for all of the standard SLA commitments when requesting credits in any given month. Verizon’s calculations will be used to determine if an SLA has been missed and a credit is due. Verizon will credit the Customer's account within 90 days following ▇▇▇▇▇▇▇Verizon's confirmation of non- compliance with the SLA. 5.2 Submitting a Service Level Agreement Credit Request. The Customer completes two steps in order to have an outage qualify for a Service Level Agreement credit. First, a trouble ticket needs to be opened in response to service issues. The second step is to request the credit in writing from the account team contact.