Common use of Credit for Interruptions Clause in Contracts

Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If Customer reports a service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted. a) For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the monthly recurring charges for the affected service and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. No credit will be given on the usage sensitive portion of the service and no credit shall apply for interruptions with respect to the advantage service products. b) A credit allowance will be given for interruptions of 30 minutes or more, upon written request of the customer no later than ten (10) business days after the occurrence of the outage to either Customer’s MASS Account Manager (if applicable) or to the MASS customer support center in New York, New York. Credit allowances will be calculated as follows: c) if the interruption continues for less than 24 hours: i) 1 30th of the monthly recurring charge if it is the first interruption in the same billing period. ii) 2 30ths of the monthly recurring charge if there was a previous interruption of at least 24 hours in the same billing period. d) If the interruption continues for more than 24 hours, 1/30 of the monthly recurring e) Two or more interruptions of thirty minutes or more during any one 24-hour period shall be considered as one interruption.

Credit for Interruptions. An interruption period begins when Customer reports a service, facility, or circuit to be interrupted through the opening of a trouble ticket and makes it available for testing and repair. An interruption period ends when the service, facility, or circuit is operative. If Customer reports a service, facility, or circuit to be inoperative but declines to make it available for testing and repair, it is considered to be impaired, but not interrupted. a) For calculating credit allowances, every month is considered to have 30 days. A credit allowance is applied on a pro rata basis against the monthly recurring charges for the affected service and is dependent upon the length of the interruption. Only those facilities on the interrupted portion of the circuit will receive a credit. No credit will be given on the usage sensitive portion of the service and no credit shall apply for interruptions with respect to the advantage service products. b) A credit allowance will be given for interruptions of 30 minutes or more, upon written request of the customer Customer no later than ten (10) business days after the occurrence of the outage to either Customer’s MASS VOXNET Account Manager (if applicable) or to the MASS customer VOXNET Customer support center in New YorkPlymouth Meeting, New YorkPA. Credit allowances will be calculated as follows: c) if the interruption continues for less than 24 hours: i) 1 30th of the monthly recurring charge if it is the first interruption in the same billing period. ii) 2 30ths of the monthly recurring charge if there was a previous interruption of at least 24 hours in the same billing period. d) If the interruption continues for more than 24 hours, 1/30 of the monthly recurringrecurring charge for the first 24 hours and 2/30ths of such rate for each additional 24 hours (or fraction thereof); however, if service is interrupted for over 24 hours, more than once in the same billing period, the 2/30ths allowance applies to the first 24 hours of the second and subsequent interruptions. e) Two or more interruptions of thirty minutes or more during any one 24-hour period shall be considered as one interruption.