Common use of Credit Request and Payment Procedures Clause in Contracts

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by emailing ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: • the words “SLA Credit Request” in the subject line; • the dates and times of each Unavailability incident that you are claiming; • the account handle(s); and • logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by emailing ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: • ● the words “"SLA Credit Request” " in the subject line; • ● the dates and times of each Unavailability incident that you are claiming; • the account handle(s); and • logs ● Logs and/or screenshots that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). ● If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. ● Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: • the words “"SLA Credit Request” " in the subject line; • the dates and times of each Unavailability incident that you are claiming; • the account handle(s)name and ID number; and • logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Annual Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by emailing opening a case by sending an email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: • the words “SLA Credit Request” in the subject line; • the dates and times of each Unavailability incident that you are claiming; • the account handle(s); and • your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by emailing emailing: hello@wait- ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: • the The words “SLA Credit Request” in the subject line; • the The dates and times of each Unavailability incident that you are claiming; • the The account handle(s); and • logs Logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by emailing sending an email to ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: • : i. the words “"SLA Credit Request” " in the subject line; • ; ii. the dates and times of each Unavailability incident that you are claiming; iii. the affected Echo service; • the account handle(s); and • and iv. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by emailing opening a helpdesk ticket at ▇▇▇▇▇▇▇@.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. To be eligible, your account must be in good standing with Pax8 the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: • : 1. the words “SLA "Service Level Credit Request” " in the subject line; • ; 2. the dates and times of each Unavailability incident that you are claiming; 3. the affected Hosted Services URLs; • the account handle(s); and • and 4. your request logs that document the errors and corroborate your claimed outage (redact or remove any confidential or sensitive information in these logs should be removed or replaced with asteriskslogs). If the Monthly Uptime Percentage of such said request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.