Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a case with Support. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
Appears in 4 contracts
Sources: Independent Contractor's Agreement, Information Technology Agreement, Civicplus Website Agreement
Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a case with Supportto ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
Appears in 1 contract
Sources: Service Level Agreement