Common use of Critical Defects Clause in Contracts

Critical Defects. If Service Restoration with respect to a Critical Defect has not been achieved within one (1) hour after the defect is reported by BTE to Vice President of Operations, as applicable, Vendor shall notify the appropriate Vendor supervisory management of the unrestored condition. Technical and management escalation contact information for the persons set forth in this Section are as follows: Tier3 Support 24/7 TAC Technical Support Engineer [**] n.a. (blackberry) [**] Technical Support Manager ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ Manager, Service and Support [**] n.a. (blackberry) [**] VP, Service and Support ▇▇▇▇▇ ▇▇▇▇▇ Vice President, Service and Support [**] n.a. (blackberry) [**]

Critical Defects. If Service Restoration with respect to a Critical Defect has not been achieved within one (1) hour after the defect is reported by BTE to Vice President of Operations, as applicable, Vendor shall notify the appropriate Vendor supervisory management of the unrestored condition. Technical and management escalation contact information for the persons set forth in this Section are as follows: Level Name Position Phone # Pager Email Tier3 Support 24/7 TAC Technical Support Engineer [**] n.a. (blackberry) [**] Technical Support Manager ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ Manager, Service and Support [**] n.a. (blackberry) [**] VP, Service and Support ▇▇▇▇▇ ▇▇▇▇▇ Vice President, Service and Support [**] n.a. (blackberry) [**]