Defect Severity Levels Clause Samples

The Defect Severity Levels clause categorizes software or product defects based on their impact or urgency, typically assigning them to different levels such as critical, major, or minor. In practice, this clause outlines criteria for each severity level, often linking them to specific response or resolution times; for example, a critical defect might require immediate attention, while a minor one could be addressed in a future update. Its core function is to ensure that both parties have a clear, shared understanding of defect prioritization, enabling efficient resource allocation and timely resolution of issues.
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Defect Severity Levels. Defects (classified as Catastrophic, Critical, Major, or Minor defects) for all Products are defined in this Section. The classification and reclassification of the defect level shall be at the reasonable discretion of BTE; provided, however, that such classifications and reclassifications shall be in accordance with the definitions set forth in this Section. In the event a defect is reclassified to a higher severity level by BTE, the Service Restoration time period shall begin at the time the defect is reclassified.
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Defect Severity Levels. Defects (classified as Catastrophic, Critical, Major, or Minor defects) for all Products are defined in this Section. The classification and reclassification of the defect level shall be at the sole discretion of School District; provided, however, that such classifications and reclassifications shall be in accordance with the definitions set forth in this Section. In the event a defect is reclassified to a higher severity level by School District, the Service Restoration time period shall begin at the time the defect is reclassified.
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Defect Severity Levels. Defects in the Software are classified according to severity of impact on the use of the Software as follows: 2 Continued performance of one or more essential functions is impaired and may be circumvented or avoided on a temporary basis by the intended user. 3 Continued performance of one or more non-essential functions is impaired.
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Defect Severity Levels. Fatal Defect Level: any one of these results will cause the issue to receive the highest priority eligible for emergency bug fix. Examples: System consistently crashes or stop responding and there is no work-around, Major function that would impact a majority of the customer base and there is no work-around.
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Defect Severity Levels. ‌ Severity levels are defined in the table below. RIGID includes the following response time commitment: Severity 1 Critical – Defect causes immediate operational impact. Defect is a direct cause of operation stoppage. 1 Business Day Severity 2 High – Defect causes some operational impact. Client can proceed with work-around. 2 Business Days Severity 3 Low - Defect causes minor inconsistency in the operational. No workaround required. 5 Business Days Capitalized terms used but otherwise not defined in these Software Subscription Terms have the meaning ascribed to them in the RIGID Terms and Conditions located at [●]. The following terms and conditions are applicable to Clients who contract with RIGID to purchase a Software Subscription. If in conflict with any other part of the Agreement, these Software Subscription terms will control.
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Related to Defect Severity Levels

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Performance Deficiencies If the City or the Quality Control Manager determine in their reasonable belief that any of the Infrastructure Improvements are not being constructed in accordance with the Infrastructure Improvement Plans or this Agreement in any material respect, they shall immediately notify RCP and Bliss Sports II in writing stating the alleged deficiency and the City, the Quality Control Manager, the Architect, RCP and Bliss Sports II will meet within seven (7) days of the giving of such notice to discuss whether the Infrastructure Improvements are not being constructed in accordance with the Infrastructure Improvement Plans or this Agreement in any material respect and, if the City, RCP and Architect agree that they are not, then RCP shall cause Bliss Sports II to correct such deficiencies. The failure by the City to provide any notice of any observed deficiency shall not give rise to any liability to the City and shall not be considered a waiver of any right of the City under this Agreement, including, without limitation, the enforcement of the representations and warranties of Bliss Sports II under this Agreement and any warranties that may be made to the City by any Contracting Parties under the Infrastructure Construction Contract Documents with respect to the completion of the Infrastructure Improvements in accordance with the Infrastructure Improvement Plans and the Project Timeline.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.