Critical Service Levels Sample Clauses

Critical Service Levels. SERVER A.1 Servers – Platinum Tier Availability SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE

Critical Service Levels. SYSTEMS AVAILABILITY 1. Percentage of time the customer facing IBM systems are available, measured by dividing the time the systems are available during scheduled uptime periods by total scheduled uptime. Separate metrics to be measured for IVR, ACD, Voice Mail, Web Server, and E-Mail.]

Critical Service Levels. The Service Levels identified in Table 1 below are Critical Service Levels. On ninety (90) days written notice to *** once a calendar quarter, *** the Critical Service Levels listed in Table 1.

Critical Service Levels. PRINT-MAIL

Critical Service Levels. The purchased Service Level classifications are set forth in the Cloud Service Schedule. “Service Operational Time” means the time, expressed in a percentage as set forth below, that the Cloud Application is Available for a given Month during the service. The method of calculating the Service Operational Time is:

Critical Service Levels. A. If, during the term of this Agreement, Vendor fails to perform at the “standard performance” level for (i) any **** (****) Critical Service Level Standards in any calendar month or (ii) any Critical Service Level Standard for **** (****) consecutive Calendar Months, or for a total of **** (****) Calendar Months in any **** (****) consecutive twelve (12) Calendar Month period, then for (i) that **** month or for (ii) the **** (****) consecutive or **** (****) aggregate Calendar Month of such same failed performance will be considered a “Standard Performance Failed Month”. For each Standard Performance Failed Month, Vendor will rebate Customer **** percent (**** %) of the Processing Fees related to such Service for such Standard Performance Failed Month. Vendor will continue to rebate Customer **** percent (**** %) of the Processing Fees related to such Service for each subsequent Calendar Month in which Vendor fails to perform at the standard performance level for the Critical Service Level Standards which Vendor failed to perform and that resulted in the initial rebate (including the failure of any **** Critical Service Level Standards). This rebate will continue each Calendar Month that Vendor so fails until such time as **** (****) Calendar Months have passed without the occurrence of a Standard Performance Failed Month for each of the Critical Service Level Standards which Vendor failed to perform and that resulted in the rebate. All rebates will be paid via ACH credit to Customer within **** (****) days of the Standard Performance Failed Month.

Critical Service Levels. Prior to the Service Commencement Date and [*****]

Critical Service Levels. Service Levels associated with ----------------------- those Services that are most important to the conduct of Wards' operations, which are the subject of this Service Agreement.

Critical Service Levels. SERVER A.1 Servers – Platinum Tier Availability SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.2 Servers – Gold Tier Availability – Consolidated SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.3 Servers – Silver Tier Availability – Consolidated SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.4 Servers – Bronze Tier Availability – Consolidated SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.5 Servers – Gold Tier Availability – Non-Consolidated SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.6 Servers – Silver Tier Availability – Non-Consolidated SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.7 Servers – Bronze Tier Availability – Non-Consolidated SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.8 Federal Application Availability SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.9 Servers – Semi-Managed Availability SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.10 Resolution Time – Sev 1 and 2– Server SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE A.11 Resolution Time – Sev 3 and 4 – Server SERVICE LEVEL NAME EXHIBIT NUMBER SECTION REFERENCE START DATE