Customer Cancellations. (a) When customers cancel lessons with more than three (3) business day’s notice and no other customers can be scheduled into the vacant slot, every reasonable effort will be made to have the remaining hours of that day scheduled as consecutive hours. (b) When a customer no-shows an appointment for a legitimate reason such as illness as verified with the customer/parent by the Company, the employee will be paid as if it were time worked.
Appears in 2 contracts
Sources: Collective Agreement, Collective Agreement