Common use of Customer Escalation Process Plan Clause in Contracts

Customer Escalation Process Plan. ‌ Within forty-five (45) calendar days of execution of this Agreement, the Contractor shall provide a Customer Escalation Process Plan to be posted on the FirstNet User Portal. The Customer Escalation Process shall: 1. Include a detailed escalation hierarchy within Contractor’s organization; 2. Include Contractor contact information of the individuals with increasing responsibility who will be available to resolve issues 24x7x365 as they are escalated within the Contractor’s organization. Contractor shall provide at least 3 levels. Contact information shall include title/responsibility, office number, cell number, and email address; 3. Remain current throughout the Contract Term; and, 4. Include major milestones, roles and responsibilities, deliverables, and commitment dates as negotiated between CALNET CMO and the Contractor.