Escalation Processes Clause Samples

The Escalation Processes clause defines the procedures for resolving disputes or issues that arise during the course of an agreement. Typically, it outlines a step-by-step approach, such as requiring parties to first attempt resolution through informal discussions, then escalating to higher management, and finally, if necessary, proceeding to formal mediation or arbitration. This clause ensures that conflicts are addressed systematically and efficiently, helping to prevent misunderstandings from escalating into costly or protracted legal disputes.
Escalation Processes. Where there are concerns operationally regarding any aspect of the protocol not being adhered to, resulting in poor practice; escalation should be enacted. Concerns must be taken to respective supervisors, if this fails to yield appropriate impact, then Heads of Service should be notified as a means of addressing matters. If needs be the Deputy Director must also be cited, if matters remain unresolved, leading to a detrimental impact on the well-being of a child.
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Escalation Processes. 2.1 Upon registration of a software incident by the Customer’s nominated Representatives, the MSM Supplier’s Service Desk will attempt to provide an immediate answer. At this point, the person registering the software incident will receive an Incident Reference Number. If the software incident cannot be resolved immediately it will be referred to a MSM Supplier 2nd line Service Desk Analyst. 2.2 If a satisfactory response has not been received to the software incident, or a workaround provided, in accordance with the timescales detailed in the Response Timetable, it will be referred to the MSM Supplier’s Service Desk Manager. Thereafter, the MSM Supplier’s Technical Director is responsible for ensuring the software incident is dealt with satisfactorily.
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Escalation Processes. Based on the priority of the requests/reports, NETCARE shall use the following internal escalation processes in general: · Priority 1: A problem report shall be processed immediately after receipt. The first preliminary status report to FME shall be due within one hour. FME shall be kept constantly informed on the progress until submission of the final status report. The recipients of the problem reports are defined in Attachment 3. · Priority 2: If no solution or workaround has been found for a problem within four hours after receipt, a specialist or the Second Level Support shall be entrusted with a problem solution. The first status report to FME shall be due after one hour. · Priority 3: If no problem solution or workaround is perceived by the First Level Support 24 hours after receipt, a specialist or the Second Level Support shall be entrusted with a problem solution. The first status report to FME shall be due after 24 hours. · Priority 4: Since no critical problem demanding immediate action has been reported, Second and Third Level Support will not be involved automatically. Only in case that the First Level Support fails to reach a problem solution independently the Second or Third Level Support shall be involved. The first status report shall be due after seven days.
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Escalation Processes 
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Related to Escalation Processes

  • Escalation Process If Customer believes in good faith that Customer has not received quality or timely assistance in response to a support request or that Customer urgently need to communicate important support related business issues to Service Provider’s management, Customer may escalate the support request by contacting Service Provider and requesting that the support request be escalated to work with Customer to develop an action plan.

  • ESCALATION PROCEDURES 48.1 The Standard Practices outlines the escalation process which may be invoked at any point in the Service Ordering, Provisioning, and Maintenance processes to facilitate rapid and timely resolution of disputes.

  • Escalation Procedure Tentative Rates for those species and products listed in A4a are subject to quarterly escalation in accordance with the following pro- cedures: The calendar quarter index average for each price index described in A5 is the arithmetic average of the three such monthly price indices preceding January 1, April 1, July 1, and October 1. The difference between calendar quarter index average and Base Index listed in A4a shall be the basis for quarterly escalation. To arrive at Current Contract Rates for timber Scaled during the preceding calendar quarter, Tentative Rates for each species shall be reduced or increased by such difference, except when the calendar quarter index average is: (a) Less than the Base Index, the reduction shall not result in a rate below Base Rate or (b) Greater than the Base Index, the increase shall not exceed the difference between Tentative Rate and Base Rate. In the event of Contract Term Extension, the escala- tion procedure will be used during the extension period, except that adjusted payment rates for any calendar quar- ter cannot be less than Tentative Rates, for each species and product group, established under B8.23 for the ex- tension period.

  • Escalation If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher level of management. The Supplier will have 30 calendar days to cure an outstanding issue.

  • Evaluation Process ‌ A. The immediate supervisor will meet with an employee at the start of their review period to discuss performance expectations. The employee will receive copies of their performance expectations as well as notification of any modifications made during the review period. Employee work performance will be evaluated during probationary, trial service and transition review periods and at least annually thereafter. Notification will be given to a probationary or trial service employee whose work performance is determined to be unsatisfactory. B. The supervisor will discuss the evaluation with the employee. The employee will have the opportunity to provide feedback on the evaluation. The discussion may include such topics as: 1. Reviewing the employee’s performance; 2. Identifying ways the employee may improve their performance; 3. Updating the employee’s position description, if necessary; 4. Identifying performance goals and expectations for the next appraisal period; and 5. Identifying employee training and development needs. C. The performance evaluation process will include, but not be limited to, a written performance evaluation on forms used by the Employer, the employee’s signature acknowledging receipt of the forms, and any comments by the employee. A copy of the performance evaluation will be provided to the employee at the time of the review. A copy of the final performance evaluation, including any employee or reviewer comments, will be provided to the employee. The original performance evaluation forms, including the employee’s comments, will be maintained in the employee’s personnel file. D. If an employee disagrees with their performance evaluation, the employee has the right to attach a rebuttal. E. The performance evaluation process is subject to the grievance procedure in Article 30. The specific content of a performance evaluation is not subject to the grievance procedure. F. Performance evaluations will not be used to initiate personnel actions such as transfer, promotion, or discipline.