Common use of Customer Relations Clause in Contracts

Customer Relations. (a) The Union and the Employer agree that in view of the great number of contacts with the public in the store system, and the continuing nature of these throughout the year, the matter of courtesy in customer relations is of prime importance. (b) Where a store employee experiences difficulty with, or receives a complaint from a customer, in the course of their duties they will attempt to satisfactorily resolve the matter. In the event that the employees' attempts in this regard are unsuccessful, they will immediately summon the supervisor in charge, who will handle the matter in the manner provided for by Branch policy. (c) Where a customer complaint against a staff member is not resolved under paragraph (b) above, the Employer agrees not to take punitive action against an employee as a result of an unsigned complaint.

Customer Relations. (a) The Union and the Employer agree that in view of the great number of contacts with the public in the store system, and the continuing nature of these throughout the year, the matter of courtesy in customer relations is of prime importance. (b) Where a store employee experiences difficulty with, or receives a complaint from a customer, in the course of their duties they will attempt to satisfactorily resolve the matter. In the event that the employees' employee's attempts in this regard are unsuccessful, they will immediately summon the supervisor in charge, who will handle the matter in the manner provided for by Branch policy. (c) Where a customer complaint against a staff member is not resolved under paragraph (b) above, the Employer agrees not to take punitive action against an employee as a result of an unsigned complaint.

Customer Relations. (a) The Union and the Employer agree that in view of the great number of contacts with the public in the store system, and the continuing nature of these throughout the year, the matter of courtesy in customer relations is of prime importance. (b) Where a store employee experiences difficulty with, or receives a complaint from a customer, in the course of their duties they will attempt to satisfactorily resolve the matter. In the event that the employees' employees attempts in this regard are unsuccessful, they will immediately summon the supervisor in charge, who will handle the matter in the manner provided for by Branch policy. (c) Where a customer complaint against a staff member is not resolved under paragraph (b) above, the Employer agrees not to take punitive action against an employee as a result of an unsigned complaint.