Common use of Customer Service Agent Clause in Contracts

Customer Service Agent. A. The Union and Company agree that mandatory overtime assignments are not in the best interests of either party. To maximize voluntary overtime utilization, the Company must make an effort to communicate anticipated overtime to the employees at least two (2) days in advance (e.g., Friday overtime must be posted no later than Wednesday) by written posting or other means. Employees must utilize the overtime call book to the fullest. It is also agreed that in the administration of this Article, the Company will make good faith efforts to secure voluntary overtime. The Company and the Union will make every effort to schedule meetings on a quarterly basis to discuss overtime utilization and station staffing. B. For pay purposes the overtime rate of time and one-half shall be computed on an actual minute basis adjusted to the nearest tenth (1/10) of an hour, with a minimum of three-quarters (3/4) hour overtime, except as provided in paragraph Q. 1. If an employee elects to waive the requirement for the minimum three- quarters (3/4) hour overtime he may do so if approved by a supervisor or administrative staff. In such cases an employee will be paid for the actual time worked adjusted to the nearest tenth (1/10) of an hour. 2. Any employee off because of a full shift give away (including a partial shift give away) is not eligible for overtime during those hours. C. Employees working an eight (8) hour shift shall be paid an hourly rate of time and one-half for: 1. The first four (4) hours worked either prior to or after an employee’s regular scheduled shift. 2. The first eight (8) hours worked on one of the two (2) regularly scheduled days off. D. Employees working an eight (8) hour shift shall be paid an hourly rate of double time for: 1. All hours in excess of the first eight (8) hours worked on one of the two

Appears in 3 contracts

Sources: Collective Bargaining Agreement, Collective Bargaining Agreement, Collective Bargaining Agreement

Customer Service Agent. A. The Union and Company agree that mandatory overtime assignments are not in the best interests of either party. To maximize voluntary overtime utilization, the Company must make an effort to communicate anticipated overtime known to the employees at least two (2) days in advance (e.g., Friday overtime must be posted no later than Wednesday) by written posting or other means. Employees and eEmployees must utilize the overtime call book to the fullest. It is also agreed that in the administration of this Article, the Company will make good faith efforts to secure voluntary overtime. The Company and the Union will make every effort to schedule meetings on a quarterly basis to discuss overtime utilization and station staffing. B. For pay purposes the overtime rate of time and one-half shall be computed on an actual minute basis adjusted to the nearest tenth (1/10) of an hour, with a minimum of three-quarters (3/4) hour overtime, except as provided in paragraph Q. 1. If an employee elects to waive the requirement for the minimum three- quarters (3/4) hour overtime he may do so if approved by a supervisor or administrative staff. In such cases an employee will be paid for the actual time worked adjusted to the nearest tenth (1/10) of an hour. 2. Any employee off because of a full shift give away (including a partial shift give away) is not eligible for overtime during those hours. C. Employees Full time employees working an eight (8) hour shift shall be paid an hourly rate of time and one-half for: 1. The first four (4) hours worked either prior to or after an employee’s regular scheduled shift. 2. The first eight (8) hours worked on one of the two (2) regularly scheduled days off. D. Employees Full time employees working an eight (8) hour shift shall be paid an hourly rate of double time for: 1. All hours in excess of the first eight (8) hours worked on one of the two

Appears in 1 contract

Sources: Customer Service Agreement