Common use of CUSTOMER SERVICE AND COMPLAINTS Clause in Contracts

CUSTOMER SERVICE AND COMPLAINTS. (a) While using any Proprietary Marks, Distributor agrees: (1) To render appropriate, prompt, efficient, and courteous service, at each Operated Mobil-Branded Outlet, to Distributor’s customers for the Products, to respond expeditiously to all complaints of such customers, making fair adjustment when appropriate, and otherwise conduct Distributor’s business in a fair and ethical manner and maintain the Operated Mobil-Branded Outlets in a manner which will ▇▇▇▇▇▇ customer acceptance of and desire for the Products sold hereunder; and (2) To provide sufficiently qualified and neatly dressed personnel in uniform at all Operated Mobil-Branded Outlets as appropriate to render first class service to customers; and (3) To keep restrooms clean, orderly, sanitary and adequately furnished with rest room supplies; and (4) To assist in maintaining a high level of customer acceptance of Proprietary Marks by keeping the Operated Mobil-Branded Outlets’ premises open for dispensing of the Products during such hours each day and days a week as are reasonable considering customer convenience, competitive conditions and economic consequences to Distributor; and (5) To execute all of the above in a manner consistent with ExxonMobil’s National Standards Handbook referenced in Section 16(a). (b) Distributor also agrees that, as to any of its Franchise Dealers, Distributor will include in its arrangements with such Franchise Dealers the undertakings provided in this Section in respect of each Franchised Mobil-Branded Outlet and will undertake the enforcement thereof. Distributor further agrees that Global may revoke the right of Distributor to display Proprietary Marks at any Operated Mobil-Branded Outlet(s), or to permit the display of Proprietary Marks at any Franchised Mobil-Branded Outlet(s) which, after reasonable notice by Global to Distributor to cure, continues to be in violation of this Section 15. (c) Distributor shall not permit, and shall cause its Franchise Dealers not to permit, at any Distributor Mobil-Branded Outlet(s), the illegal sale of any tobacco products or alcoholic beverages, including without limitation, sales in violation of any federal, state, county or local laws, statutes, ordinances, codes, regulations, rules, orders, or permits relating to youth access to tobacco products or alcoholic beverages. Distributor shall promptly advise Global, and shall ensure that Franchise Dealers promptly advise Distributor, of any citations or notifications of violations received at any Distributor Mobil-Branded Outlet from any regulatory authority resulting from any such tobacco sales or alcoholic beverage sales and of the resolution of any such citations and notifications.

CUSTOMER SERVICE AND COMPLAINTS. (a) While using any Proprietary Marks, Distributor BFA Holder agrees: (1) To render appropriate, prompt, efficient, and courteous service, service at each Operated Mobil-Branded Outlet, Outlet to DistributorBFA Holder’s customers for the Productscustomers, to respond expeditiously to all complaints of such customers, making fair adjustment when appropriate, and otherwise conduct DistributorBFA Holder’s business in a fair and ethical manner and maintain the Operated Mobil-Branded Outlets in a manner which will ▇▇▇▇▇▇ customer acceptance of and desire for the Products sold hereunder; and (2) To provide sufficiently qualified and neatly dressed personnel in ExxonMobil approved uniforms (e.g., standard ExxonMobil uniform or BFA Holder proprietary C-Store brand uniform) at all Operated Mobil-Branded Outlets as appropriate to render first class service to customers; and (3) To keep restrooms clean, orderly, sanitary and adequately furnished with rest room restroom supplies; and (4) To assist in maintaining a high level of customer acceptance of Proprietary Marks by keeping the Operated Mobil-Branded Outlets’ premises open for dispensing of the Products during such hours each day and days a week as are reasonable considering customer convenience, competitive conditions and economic consequences to Distributor; and (5) To execute all of the above in a manner consistent with ExxonMobil’s National Standards Handbook referenced in Section 16(a)BFA Holder. (b) Distributor BFA Holder also agrees that, as to any of its Franchise Dealers, Distributor BFA Holder will include in its arrangements with such Franchise Dealers the undertakings provided in this Section in respect of each Franchised Mobil-Branded Outlet and will undertake the enforcement thereof. Distributor BFA Holder further agrees that Global ExxonMobil may revoke the right of Distributor BFA Holder to display Proprietary Marks at any Operated Mobil-Branded Outlet(s), or to permit the display of Proprietary Marks at any Franchised Mobil-Branded Outlet(s) which, after reasonable notice by Global ExxonMobil to Distributor BFA Holder to cure, continues to be in violation of this Section 15Section. (c) Distributor shall not permit, and shall cause its Franchise Dealers not to permit, at any Distributor Mobil-Branded Outlet(s), the illegal sale of any tobacco products or alcoholic beverages, including without limitation, sales in violation of any federal, state, county or local laws, statutes, ordinances, codes, regulations, rules, orders, or permits relating to youth access to tobacco products or alcoholic beverages. Distributor shall promptly advise Global, and shall ensure that Franchise Dealers promptly advise Distributor, of any citations or notifications of violations received at any Distributor Mobil-Branded Outlet from any regulatory authority resulting from any such tobacco sales or alcoholic beverage sales and of the resolution of any such citations and notifications.

CUSTOMER SERVICE AND COMPLAINTS. ​ (a) While using any Proprietary Marks, Distributor BFA Holder agrees: (1) To render appropriate, prompt, efficient, and courteous service, service at each Operated Mobil-Branded Outlet, Outlet to DistributorBFA Holder’s customers for the Productscustomers, to respond expeditiously to all complaints of such customers, making fair adjustment when appropriate, and otherwise conduct DistributorBFA Holder’s business in a fair and ethical manner and maintain the Operated Mobil-Branded Outlets in a manner which will ▇▇▇▇▇▇ customer acceptance of and desire for the Products sold hereunder; andand ​ (2) To provide sufficiently qualified and neatly dressed personnel in ExxonMobil approved uniforms (e.g., standard ExxonMobil uniform or BFA Holder proprietary C-Store brand uniform) at all Operated Mobil-Branded Outlets as appropriate to render first class service to customers; and (3) To keep restrooms clean, orderly, sanitary and adequately furnished with rest room restroom supplies; and (4) To assist in maintaining a high level of customer acceptance of Proprietary Marks by keeping the Operated Mobil-Branded Outlets’ premises open for dispensing of the Products during such hours each day and days a week as are reasonable considering customer convenience, competitive conditions and economic consequences to Distributor; and (5) To execute all of the above in a manner consistent with ExxonMobil’s National Standards Handbook referenced in Section 16(a).BFA Holder. ​ (b) Distributor BFA Holder also agrees that, as to any of its Franchise Dealers, Distributor BFA Holder will include in its arrangements with such Franchise Dealers the undertakings provided in this Section in respect of each Franchised Mobil-Branded Outlet and will undertake the enforcement thereof. Distributor BFA Holder further agrees that Global ExxonMobil may revoke the right of Distributor BFA Holder to display Proprietary Marks at any Operated Mobil-Branded Outlet(s), or to permit the display of Proprietary Marks at any Franchised Mobil-Branded Outlet(s) which, after reasonable notice by Global ExxonMobil to Distributor BFA Holder to cure, continues to be in violation of this Section 15Section. (c) Distributor shall not permit, and shall cause its Franchise Dealers not to permit, at any Distributor Mobil-Branded Outlet(s), the illegal sale of any tobacco products or alcoholic beverages, including without limitation, sales in violation of any federal, state, county or local laws, statutes, ordinances, codes, regulations, rules, orders, or permits relating to youth access to tobacco products or alcoholic beverages. Distributor shall promptly advise Global, and shall ensure that Franchise Dealers promptly advise Distributor, of any citations or notifications of violations received at any Distributor Mobil-Branded Outlet from any regulatory authority resulting from any such tobacco sales or alcoholic beverage sales and of the resolution of any such citations and notifications.