Common use of CUSTOMER SERVICE AND COMPLAINTS Clause in Contracts

CUSTOMER SERVICE AND COMPLAINTS. If you have an enquiry, complaint or dispute, including in relation to your ▇▇▇▇ or any marketing activity, please contact us. We’ll handle your complaint and let you know the outcome of it, in accordance with our standard complaints and dispute resolution procedures which you can find at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. You can also ask us to send you a copy. For Small Customers in the Australian Capital Territory, we’ll acknowledge your complaint immediately or as soon as practicable and respond to it within 20 Business Days. If we do not do either of these things, then you may, within 3 months, ask us to pay you a rebate of $20. To claim the rebate, just call us. If you are not satisfied with the way your complaint has been resolved you may be entitled to contact the energy ombudsman in your state.

CUSTOMER SERVICE AND COMPLAINTS. If you have an enquiry, complaint or dispute, including in relation to your ▇▇▇▇ or any marketing activity, please contact us. We’ll handle your complaint and let you know the outcome of it, in accordance with our standard complaints and dispute resolution procedures which you can find at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. You can also ask us to send you a copy. For Small Customers in the Australian Capital Territory, we’ll acknowledge your complaint immediately or as soon as practicable practicable, and respond to it within 20 Business Days. If we do not do either of these things, then you may, within 3 three months, ask us to pay you a rebate of $20. To claim the rebate, just call us. If you are not satisfied with the way your complaint has been resolved you may be entitled to contact the energy ombudsman in your state.

CUSTOMER SERVICE AND COMPLAINTS. If you have an enquiry, complaint or dispute, including in relation to your ▇▇▇▇ or any marketing activity, please contact us. We’ll handle your complaint and let you know the outcome of it, in accordance with our standard complaints and dispute resolution procedures which you can find at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. You can also ask us to send you a copy. For Small Customers in the Australian Capital Territory, we’ll acknowledge your complaint immediately or as soon as practicable practicable, and respond to it within 20 Business Days. If we do not do either of these things, then you may, within 3 months, ask us to pay you a rebate of $20. To claim the rebate, just call us. If you are not satisfied with the way your complaint has been resolved you may be entitled to contact the energy ombudsman in your state.

CUSTOMER SERVICE AND COMPLAINTS. If you have an enquiry, complaint or dispute, including in relation to your ▇▇▇▇ bill or any marketing activity, please contact us. We’ll handle your complaint and let you know the outcome of it, in accordance with our standard complaints and dispute resolution procedures which you can find at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. You can also ask us to send you a copy. For Small Customers in the Australian Capital Territory, we’ll acknowledge your complaint immediately or as soon as practicable practicable, and respond to it within 20 Business Days. If we do not do either of these things, then you may, within 3 three months, ask us to pay you a rebate of $20. To claim the rebate, just call us. If you are not satisfied with the way your complaint has been resolved you may be entitled to contact the energy ombudsman in your state.