Common use of CUSTOMER SERVICE AND COMPLAINTS Clause in Contracts

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue is to provide you with an unrivalled first class service at all times. The Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with customers. However, we realise that things can sometimes go wrong and there may be occasions when you feel that you have not received the service you expected. When this happens we want to hear about it so we can try to put things right. If you have a complaint you should contact the Providers and we will respond fully to your complaint within eight weeks. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight weeks to reply fully, you have recourse to our helpline and support as stated below. Only the named Service Contract holder(s) or an authorised representative should call or write to make a formal complaint. To make a complaint, please contact: 24|7 Home Rescue Customer Relations Department ▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Lancashire BB5 5HY Email: ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue The Provider is to provide you with an unrivalled first first-class service at all times. The Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with customers. However, we realise that things can sometimes go wrong and there may be occasions when you feel that you have not received the service you expected. When this happens happens, we want to hear about it so we can try to put things right. If you have a complaint you should contact the Providers and we will respond fully to your complaint within eight two weeks. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight two weeks to reply fully, you have recourse to our helpline and support as stated below. Only the named Service Contract Agreement holder(s) or an authorised representative should call or write to make a formal complaint. To make a complaint, please contact: 24|7 Home Rescue Customer Relations Department ▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Lancashire BB5 5HY Email: ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ contact us by e-mail, post or telephone. The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau. Only the named service agreement holder(s) or an authorised representative should call or write to make a formal complaint.

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue is to provide you with an unrivalled first first-class service at all times. The Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with customers. However, we realise that things can sometimes go wrong and there may be occasions when you feel that you have not received the service you expected. When this happens happens, we want to hear about it so we can try to put things right. If you have a complaint you should contact the Providers and we will respond fully to your complaint within eight weeks. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight weeks to reply fully, you have recourse to our helpline and support as stated below. Only the named Service Contract Agreement holder(s) or an authorised representative should call or write to make a formal complaint. To make a complaint, please contact: 24|7 Home Rescue Customer Relations Department ▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Lancashire BB5 5HY Email: ://▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue Gastek Solutions Ltd is to provide you with an unrivalled first class service at all times. The Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with customers. However, we realise that things can sometimes go wrong and there may be occasions occa- sions when you feel that you have not received the service you expected. When this happens we want to hear about it so we can try to put things right. If you have a complaint you should contact the Providers and we will respond fully to your complaint within eight weeks. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final responsere- sponse, or it has exceeded eight weeks to reply fully, you have recourse to our helpline and support as stated below. Only the named Service Contract holder(s) or an authorised representative should call or write to make a formal complaint. To make a complaint, please contact: 24|7 Gastek Solutions Ltd Home Rescue Customer Relations Department ▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Lancashire BB5 5HY Email: ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇ Safe Appliance Cover Unit B15 Anchor Business Park New Road Dudley DY2 9AF The above complaints procedure is in addition to your statutory rights as a consumercon- sumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.